SVC - Garden Grove Tel: 714/867-5300
12021 Harbor Blvd. Fax: 714/867-5310
Garden Grove, CA 92840

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We went to the sales process - and signed up - MISTAKE - the company offered some Disney Dollars - We cancelled the offer and returned the Disney Dollars and to this day - 40 days after returning the company is stating that they have NOT received the Disney Dollars back and have charged my AMEX. After a continued email and phone calls with no movement - I have resorted to dealing with the issue with Amex. ** Do NOT Deal with this Company **

My wife and I have experienced problems with Shell. We feel we were lied to and sucked into buying a timeshare. We purchased 4500 at the Legacy in AZ. First they sit you down and tell you how the cost of hotels will go up each year. Then they tell you how your timeshare is a "great investment." The cost will save you thousands over the years. They tell you the maintenance fees will never go up. The brochure we have even says the cost of your timeshare will never go up. The sell you on good investment. We are paying $340 for the loan and $76 for the fees each month. We are paying $8.60 a day in interest alone. In the next 10 years we will be paying $50,000 to go on vacation 10 times, and that only covers the condo, not airfare etc. How is that a great investment? Then we were told that a condo is x amount of points based on the season (red, white, blue). When we booked out trip to Hawaii it was somehow "platinum season."

Another issue we have is that we were bribed into buying. "You buy now and we'll give you this, that, and another thing. One thing was a weekend in San Diego in their resort which is supposed to be on Yachts in the harbor. It ended up being a Non weekend stay at the Radisson in a poor neighborhood. The we were supposed to get 4 tickets in the suite for the AZ Diamondbacks. We got to will call to pick up the tickets and they weren't suite tickets. I called and they said that they overbooked the suite and would not compensate me.

I was told that their website would be updated were I could view points online and book things. They have not updated their website since we bought almost 2 years ago.

One last thing. They never return phone calls. I have mad 4 to them this past month and have not gotten a call back.

My wife and I are in a financial bind because of this. As you know you cannot resell these, especially owing what we owe. What can we do about this problem? I know we signed a contract, but no attorney was present. Nobody brings a lawyer to a presentation. We feel we were scammed. Thanks!