You want to come out smelling like the rose when your stuff stinks! Please do not make this our fault it will only add to my hopes that the AG will spend lots of time in your books. It is hard to use the correct account number when your statement has the incorrect number on it for three different statements. Am I suppose to close my eyes and randomly pick a number and hope that is the right account. I have been using the same account number since 1998!!! All of a sudden that is not the right account!! Your manager in Hawaii even admitted to us that she put the wrong account number on the statement and we double checked with her to make sure where we were to send the payments and to what account. Please do not act like you are the innocent party in this and that we can't figure out how to pay our bills. The only intelligence you are insulting is your own. We even went on the online payment area and put in all the account numbers that were given to us by Shell Vacation and guess what...all but one came back invalid (which we took screen shots of and will be sharing in our AG complaint) and that account number is the one that we have been using since 1998!! So please spare me the drama of how you properly instructed us on how to manage the account because you know that never happened. Every time we attempt to talk to Shell Vacation we can hardly get past a customer rep and then they get defensive when you try to discuss anything with them. They act like you are asking them to take the money out of their own pocket. And BTW, just to keep the story straight the problem did not come from checks that we personally wrote because on this account we paid our bill online and have for several years. You might want to check your facts before making inaccurate statements. We are now done giving you any information we must move forward to those who are interested in helping resolve issues.

I have tried for over a year to use the certificate provided AFTER I purchased the timeshare. I am sure that Shell Vacations knows that the company that they are using does not follow through. I am sorry that my money has been wasted. I have already filed a complaint with the BBB regarding the practices. I was very hopeful that I had found an honest company for once. They appear to be just like all of the others.

Making contact is also very difficult; crazy business hours. I would not recommend to any other of my friends...Not Now!

I tried the explorer package and it was a huge mistake. The customer service, after a lengthy hold to get to them, is okay at best. Most have to place you on hold for long periods of time to ask question. I was told as long as I booked my flight before my points expire then it would be ok. Not so much. I now have 2 weeks to plan a trip somewhere to not waste the money. They also won't let you fly the airline you want. The only airlines they allow charge for luggage and the points can't be used for that.

Shell vacations is a lie when speaking to rep on the phone he gave me the presidents of the companies name "Shelton Gittysburg" no such person. All lies, at presentation for first time buyers, yearly maintenance fees are $500 now they are up to $716 after 2 years of ownership and each year they will go up even more. If you are in collections or having late fees you lose all points for the year. All this information is not stipulated in contracts. I highly suggest researching timeshares before buying especially from shell vacations. scam artist working for shell for sure.

Shell Vacation Club is a rip off! I wish I would have never set foot in their office! I am now paying 15K for a "point system" that allows you to go to their barely acceptable time share locations. They throw around a book full of beautiful photos of resorts and do not tell you the extra cost involved. They are dishonest liars DO NOT BELIEVE THEIR SALES PITCH! You are much better off paying the normal fees for decent hotels. I am now spending so much money and I have no way out! Shell Vacation Club is a bunch of money making liars!