Shelter Insurance
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Category: Business & Finances
Contact Information
Tahlequah, Oklahoma, United States
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Shelter Insurance Reviews
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Lin Ballew
June 23, 2011
Poor Customer Service
We purchased property in Tahlequah - set to close on May 20, 2011...was told by Trae Radcliffe all was fine for coverage. One day AFTER closing we were emailed that Shelter was denying coverage due to a loss I had on another insurance company (flood due to broken line on water softner). Shelter policy is to deny coverage to anyone that has had a loss other than "natural causes" within 5 years. We were left scrambling to get coverage after closing - now more than a month later, we are still waiting to be reimbursed for the premiums they were paid. First checks were mailed to an incorrect address (they had two different addresses for the property)...then we were told their policy was to wait 20 days to reissue (even though it was their fault)...finally today, I have been told by the underwriter - NOT the agent - that the replacement check would be mailed tomorrow...we shall see. The agent is very young and in my opinion, in way over his head...no customer service skills what so ever...and Shelter Insurance overall has been of no help. After reading other complaints, and our personal experience in this matter, I am truly glad they denied us!!
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Gamb73
May 10, 2011
Rip off
Shelter Insurance is a ripoff company and I'm not your usual complainer. I have never complained about an insurance company but this one is terrible. I have rental houses and I asked all about their policies -- I've been in the business for 40 years -- I know what to look for. They out and out llied to me and then when I had a vandalism claim, they gave a very untrue and deceitful reason for denying my claim. NEVER HAVE I BEEN TREATED THIS WAY BY AN INSURANCE COMPANY SO BEWARE OF THEM. Attornies and other agents have looked at the denial and all say it is wrong and unfair.
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magdal56
April 12, 2011
Ripped off on car insurance
i'm 56 year old have three car insur. just pay prem month later they cancel my insurance for there mistake and now they won't return my call a daybefore they keep passme around to one person to person they lie and lie know i have no insurance and they ripped me off i believe they need to be shut down by the u.s. govrment for screwing 1000s and1000s of people after too many years of problem you think til wood been shutdown by now but nope there still ripping people off with lies and rudness i think thay need to be SHUT DOWN
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Birdman33
April 8, 2011
Unprofessional
Was treated very poorly by a Longmont Colorado rep. Also got the runaround when I tried to cancel policies. When my policy cancellations did come they were addressed wrong. Horrible customer service. In the year I had a policy not one followup call or letter. No desire to help me save money on our house and cars. Only interested in writing a policy and going on to the next one. You would think an insurance salesperson would want to help his "friend". Hopefully this review helps other people not make the mistake I made. I am happily with country insurance with all of my policies
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Lippare
March 18, 2011
They would only cover 50 percent of the damage to my vehicle
I was recently hit by an individual who has Shelter insurance. He contacted his insurance agency right away as I was standing there. He told the customer service agent (with shelter) that is was completely his fault and that he did not see me. When the claim went the adjuster she told me that they would only cover 50 percent of the damage to my vehicle.
That because my story and his story were different that was all they would pay for. She refused to tell me what was different and when I told her he admitted fault she told me that was with their customer service department not her and they are different. What good is customer service if what is said to them does not matter.
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Garcie
December 13, 2010
Not good Insurance
10 years with Shelter Insurance, 2 claims ever, including this one. Brand new nissan maxima 2010. Bent my rim when I hit something unavoidable in the road. Shelters fix for this was to put a refurb rim on my brand new car. We're not even talking an aftermarket rim (which would have been fine) They want to put a damaged, then repaired rim on my car. This is wrong on so many levels!! The fine print on the refurbs states after a rim is on a car, if something goes wrong with that rim, the lifetime warranty is void! Needless to say- we are pulling our insurance with them.
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IaK89
December 30, 2009
Bad service
I was recently hit by an individual who has Shelter insurance. He contacted his insurance agency right away as i was standing there. He told the customer service agent (with shelter) that is was completely his fault and that he did not see me. When the claim went the "adjuster" she told me that they would only cover 50 percent of the damage to my vehicle. That because my story and his story was different that was all they would pay for. She refused to tell me what was different and when i told her he admitted fault she told me that was with there customer service department not her and they are different. What good is customer service if what is said to them does not matter.
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JeffE33
October 23, 2009
Racism
My parents are foreigners of the US and I have been translating for them for years. We have had Shelter insurance for so many years that we lost count. Our agent Ken Sellner of Urbandale Iowa has been great, he has helped us with a lot of things. In the mean time Johnston had a really bad case of hail a few months ago and the adjuster came out and looked at our roof and siding and told us to just patch it up, he gave us like a $1600 dollar check to do that, and my parents told him on the spot that the adjuster Chris was discriminating and that every company that came out told us that we will have long term problems with leaking, and a 2005 built home shouldn't have it so we didn't cash the check and we "patched" up the roof and siding with our own money as we watched neighbor by neighbor change their roof, of course they didn't have Shelter. Today I spoke to Richard Mutten who is one of their head guys as I watched from my porch how the neighbor to the left of us was changing their roog and told them that every single neighbor except the guy on the left of us who is Asian is having their roof changed and they are trying to tell me that our two houses might be angled differently and the wind blew differently at out homes ..is he serious???!?!?! He tried to tell me that the damage was not that much when my mom's car which was outside was totaled because of the hail that day. The nice fellow across the street has told us to sue and said that we are being discriminated against and that's what we'll do, we've never sued anyone but there is a first time for everything. Next time, they'll think twice before hiring racist adjusters such as Chris and people like Richard!
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Su Hand
April 11, 2009
Screwed by Shelter Insurance
On November 30th, 2008, I was rear-ended at a stop light in Ft. Worth, TX. The driver of the vehicle was from Oklahoma, and was covered by Shelter Insurance of Edmond, OK. Bottom line, I spoke with their claims adjuster, Ms. Konny Styles, who assured me Shelter would cover the cost of my repairs and a rental car. I own a ladies' retail clothing business, and December is a VERY busy month for our business. I was finally able to take my car in on Monday, December 30th, for repair, and picked up a rental car where Shelter told me to go, which was Enterprise Auto Rental. My auto body shop offered a FREE LOANER CAR while mine was being repaired; however, I let them know that I wouldn't need it, since Shelter offered to take care of that.
Long story short, I turned in my rental car to Enterprise on Monday, January 5, one week after picking it up. I was told that everything was OK. To my shock and surprise, I received a bill on my Visa card to the tune of $196.28 from Enterprise. Shelter Insuance denied full payment to Enterprise, asserting that they were only authorizing 2 days of car rental. (In case you don't read all the fine print on the back of the rental car agreement you sign, it states that if for any reason the 3rd party does not pay the bill, YOU are on the hook, and there's nothing you can do about it!) Shelter asserts that since their estimate states that it should take 2 days to repair the car, that equates to only 2 days of rental car expense. ABSURD!
Word to the wise...STAY WAY AWAY FROM ANYTHING OR ANYONE CONNECTED WITH SHELTER INSURANCE!!! They are not allowed to operate in Texas, and now I know why!!!
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Screwedbyshelter
April 3, 2009
Failure to accept resposibility for claim
I was hit buy a 16 year old kid who had his drivers license for all of about 6 days. He was drag racing with another guy and was traveling at speeds well over 10o mph. He came accross 2 lanes of trafic and slamed into my vehicle. The police report shows that he was moving at a high rate of speed and he was charged with Felony Reckless driving. There were 8 witnesses that viewed the accident and they all say that he was at fault and he was speeding. Now shelter is trying to deny responsibility and I am with out a vehicle and have medical bills out the rear end. Now I have to file suit and am planing to take them to the bank, and when I am done getting every thing out of the insurance company I am planing on sueing the pants off of the parents of the kid for letting an iresponsible punk drive there vehicle and act like an idiot. All they needed to do was fix my truck and pay my medical bills.
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