My cover disintegrated in a windstorm - no complaints there as it lasted 2 years longer than rated. However I sent 2 different web inquiries for pricing on replacement covers (I was looking at a few different options) - that was well over a month ago - no response to either one. I think they want you to call them - so why give the option of web inquiries? And just put your pricing on the web - what is the big secret? I need to budget the replacement covers and don't have time to spend with a sales rep on the phone for something I can't purchase now anyway. But gee they sure manage to send me emails on their 'wonderful' products every month!

I purchased a 10x15 Shelter Logic Logic pop-up canopy to use for club activities. After a cross wind caused a leg to break, I Shelter Logic to see if I could get replacement parts. After asking me for model number and parts numbers, they stated they DO NOT support ANY of the pop-ups they sell. If this had been stated anywhere on their site, I would not have spent $200 for what is now sitting in a bag, completely unusable. Buyer beware!