Out of box zipper failure on portable storage unit purchased at BJ manfactured by ShelterLogic. When customer contacted 800 number as directed by package customer service advised send recpt and pictures documenting defect. Customer advised that no where on warrenty was this stated. CS rep put supervisor Denise on line who advised same and hungup on customer. Customer called back spoke to Patrick Jones who advised same and that warrenty card also had to be sent in. Customer advised unit was in use with 2 $20000 motorcycles inside unit and a replacement door needed to be sent. Mr Jones repeated co. policy. Customer advised that this was no where in writting on printed 1 year warrenty and that customer wanted company's corp address and presidents name and that customer was reporting this to the BBB and if need be would seek legal asistance. Mr. Jones then put customer on hold. When Mr. Jones came back on line he advised that he had spoken to his supervisor and that with exception because caller was so upset, ShelterLogic would allow customer to fax or email copy of recpt and pictures and the company would then ship a replacement parts. Customer advised that while that was all possible no where in warrenty did it state that was how to get replacement parts for an out of box issue. Mr.Jones advised that information on the warrenty would be sent after I sent in the warrenty card. Customer advised again this was an out of box fault and most companies would send replacement part and request defective parts to be returned. At this point a person broke into the call who claims to be a supervisor, Joye. Customer assumes that this was Ms. Joye Coles, Consumer Support Supervisor who also continued to explain company policy and refused to allow the customer to speak. Whenever the customer tried to voice her view "Joye" would tell her she needed to lower her voice and listen to her. Customer would do this but again when customer would speak "Joye" would cut her off. Customer did become irrate at this point and advised "Joye" that she must be crazy because everytime she tried to speak she cut her off. "Joye" hung up on customer.

Customer filed complaint with BBB in CT but it has been closed by BBB admin because Shelterlogic stated they advised customer to email copies of sales rcpt and pictures. Customer has attempted to email these items many times each time the email files.