I was contacted on the phone by a representative of a company working on behalf of Google promising excellent Search Optimisation Services for my website... I was quoted a price of around £700, that they conveniently didn't mention was excluding VAT until I found out from my bank statement.. (Even though I specifically asked if the sum quoted would be the exact amount I would be charged and Antonio, who was handling my claim said it was... so I was cheated off the price.. Anyway, for that price I was promised two things.. One was a promise that once they received the money, they would begin to optimise my website on google for the term "Overseas property" and that "within two to three weeks" my website [www.isuhomes.com] (link: http://www.isuhomes.com) would be within the top five normal entries on the first page with that search result and "within one week" would be on the first page... I was also promised 300 pay per clicks with sponsored links, free, after I had bought the optimisation..

After several weeks i began to notice that none of the search result terms were bringing up my website at all and after clicking through the first 50 pages of Google, my website was nowhere to be seen to the term agreed!! I called several times for Antonio but was largely ignored, leaving behind many messages that went unanswered until one day, he finally answered his phone. I enquired why I had seen nothing and he said that we had put me in for the term "overseas property London" as oppose to "overseas property"... saying that the one I had wanted would have been too expensive for the budget I paid!!! I told him I was not interested in that phrase since I don't offer any properties in London and couldn't see how that would help target potential customers, but after a while, inside myself, I had felt that I was scammed by this company, and there was nothing much else I could do. I asked for my money back and they said that wasn't possible since they had already started optimising for a term I hadn't agreed... Anyway, several months later and my website still appears nowhere near the first page of the lame and useless "overseas property London" term...

There was also an issue with the company adding so many useless terms to me with my sponsored links and after lengthy calls to this guy, I got him to change them.

They have done absolutely none of its initial promises and this has set me back the money I paid them and potential lost revenue of several thousand pounds, as that same money, if it was used to the terms I was initially promised (without the london fixed on to it and having it there on the front page of that search term within the time quoted.. I know I would have comfortably generated at least three sales, which is the amount I'm claiming for on top of the costs I've already been charged.