I ordered a pet carrier through this company. It took 2 months to ship, and then was returned to the company. I emailed their company to let them know of the wasted time and effort put forth and this was my response:
"WHere's the RMA number please for the return? We don't recognize packages shipped goodness knows where outside the return policy. ALso, if you work, then get someone else to sign or sign the waiver like everyone else. It's not brain science and clearly spelled out on the site and the order confirmation. It's negligent for you not to read the terms and conditions and arrogant to think you can do your own thing. Make sure you tell the BBB that. We will.

[email protected] wrote:

Sender Email: [email protected]
This package was returned to your store. Please reship and do not require a signature because I work during delivery times. I am extremely unhappy with this order due to the fact that it took almost 2 months to receive this item. I have tried to inquire about my order and got no response. I understand that your company was backed up over Christmas, yet I feel it was negligent to let an order take this long to process. This Sherpa carrier is available from other businesses that do not neglect their customers and can process orders in a professional timely manner. I will be contacting the Better Business Bureau about this. Thank you. "