I recently purchased a Shield Star Warranty. All was going well until my well pump went bad. It took Shield Star 3 days to send out a technician. After he got there, he called me to inform me that Shield Star would not cover the part. According to the shield star rep, it was do to the placement of the part. This part was installed in accordance with NC and local code requirement. The only way they were willing to cover the part is if it were insalled directly on the pump which would amount to a code violation. I called them back. After many conversations, I finally reached someone at shield star that agreed to have a well specialist come to my house. The well tech stated the pump needed to be replaced. After replacing the pump my claim was denied. They did not agree to the price of the pump. They stated that a new pump would cost ~$350 installed. The well man charge me almost 1650 dollars. They offered to pay me $350. I am not sure how they beleive that this is complete coverage. I would avoid Shield Star at all cost. They will deny every claim for absolutely no reason.