On 5/7/2011 I ordered some yard banners for my son's graduation party. On the order form it asked the date of the event which was 5/28/2011!. A confirmation was sent to me via e-mail!. The order arrived 5/31/11, 3 days after the party;. When I called the company they said that they had included in the confirmation that the order would not arrive until 5/31;. I did not see that statement but assumed that since they had asked when the event was, they would send it on time?. When I asked why they accepted an order that they did not intend to send on time, another customer service person e-mailed saying that it was late because they did not want to split the order so it had to be sent out on 5/26/11;. They refused a refund but said I could have a free banner;. A banner for what? The party's over!