I ordered a part for my waterpipe...my card was charged complete with a confirmation email. Six weeks later no reply to email and no product delievered. Bunch of thieves...lesson learned, yet I still sincerely hope they get a good bumming in jail if they get caught.

I ordered a glass water pipe from them 6 weeks ago, still no sign of my product. After sending them 4 emails, they finally responded to me saying that the product was a "backer" and that I would receive my product shortly. It has been 2 weeks since then, 2 emails, a phone call, and still no replies. There is no excuse for horrible customer service or for a product that is "in stock" to take over 6 weeks to deliver (if I even get it at all). I warn you to take your business elsewhere, or risk the same fate as us all.

My sister Dawna in eugene oregon where shivadas is from ordered me a 12" tree design "waterpipe"

for my birthday 6 weeks ago!

(billed to Kerey Crinklaw)

STILL HASNT GOT HERE!

WTF!

I have sent them several emails asking nicley to at least know when it will be shipped

(website said within 4 weeks) & it said it was in stock on there website.

Not one reply at all.

(took the money off her credit card though)

This is the worst company I have ever dealt with.

I myself lived in eugene and know several glass suppliers that sell glass supplys (tubes/colors)and for shivadas to claim that some parts are hard to get is just a load of BS.

So today I look at there site and there are only spoons, no more waterpipes (says site is being updated and the contact us button is now missing with no phone # either so I am thinking WTF again.

This is the worst company I have ever delt with:

Wont give you a answer.

Hasn't shipped my product.

Removed there contact info off there website.

WTF shivadas

First of all, I do admit to attempting to buy a water pipe from Shivadas Glass. It was for a friend of mine who has bad habits, but as a birthday present, you buy things to make people happy.

I purchased a 13 inch water pipe for about $154.00 including tax and shipping. After I clicked the 'Purchase Now' button, an e-mail is sent to me about a day later notifying me that Shivadas Glass is currently out of that type of water pipe. And the day after that, they place an 'Out of Stock' label over the product...go figure.

Now first off, it would have been so nice if they had notified me (by placing an 'Out of Stock' sign below the product) about that particular water pipe being out of stock before I had purchased it. So being patient, I let them know that it was alright and that hopefully they can ship it soon. But I had not envisioned it as being a longer wait.

Now if you want to buy a birthday present, it usually helps for it to be on time (and I wanted it to be a surprise). 2 days went by, so I grew a bit impatient because my friends birthday was soon approaching. Being the nice guy that I am, I nicely let them know that I could no longer wait and that I needed the water pipe sooner rather than later. Shivadas Glass did do an OK job at giving me the choice of canceling the purchase or waiting for the product. I wrote, 'Hey Nate, well as the days have been going by I've looked to different options and am just going to visit my local glass store to buy my glass. So if you could give me a refund for the purchase that would be greatly appreciated, sorry that I couldn't be patient but I was buying this as a gift for my friend and his birthday is soon approaching. Thanks for at least replying to my emails and hopefully I will be buying from Shivadas glass in the near future.'

Fair right? I changed my mind, but only 4 days after telling him that I still wanted it. His response was, 'Thanks for your patience until now.. We'll get a refund to you soon.' So everything seemed cool and both sides were happy, but that was the last time that I have gotten a response from Shivadas Glass. Now, this last response came on Thursday, February 19th.

Today is Sunday, March 8th and I have only been able to talk to a voicemail machine, write emails to business people who don't respond, and pay off the $154.00 credit debt without actually receiving the product I wanted (and forgive me for wanting a perfect credit score). Now tell me, is it wrong for a company that sells 'tobacco', I mean marijuana paraphernalia, to attract negative attention from it's customers? Although the business of selling water pipes and bubblers is quite fun, it is still a business and must be handled in a business manner.

All I am asking for is a little bit of help on what I can do to get back at these guys for ignoring me and keeping my $154.00 for this long. People may look at this and say, 'man it's only $154.00 get over it', but it's more than that, it's respect and the ability to confide your trust in American businesses (especially ones that undermine United States laws).