To make a long story short, there was a mix-up with UPS and my shoes were delivered to the wrong place – gone, never to be seen again. Customer service at Shoebacca will do absolutely nothing about it! They keep passing the buck to UPS (who also can’t/won’t do anything). At the end of the day, I didn’t order shoes from UPS, I ordered them from Shoebacca! After numerous phone calls over the course of 6 weeks asking where my shoes were, they finally informed me that they were delivered (to God knows where) so they were no longer responsible. Then, the Customer Service Manager proceeded to argue with me needlessly and childishly for nearly 30 minutes in total as I begged and pleaded for them to either refund my $41.99 or send me the shoes. In the end, she essentially told me she would prefer to lose my business and the business of anyone I could tell about my experience rather than make my situation right. I am out money and shoes and they couldn’t care less. Spread the word – they DO NOT care about their customers! Don’t give them business!

Terrible customer service. So I used a groupon, and my first experience went OK, but then it all fell apart. On my second return, the return label didn't show up where it was supposed to, so I had to email them about that. After shipping, I got the UPS notification that my shoes had been received by them, but not a confirmation from them FOR 2 WEEKS AFTER, and only after I called to prompt them. No apology, no explanation, nothing. 3 days later, I received an email from them with my new groupon voucher, for the VALUE of the return ($45.99), rather than the value of the original voucher ($50). I emailed them, and for 7 days, no response. I finally emailed them again, forwarding my original email, and someone got back to me an hour later, basically stating the obvious, that they credited back what the cost of the shoes were. I just emailed to politely have my email forwarded to a supervisor - we'll see how that goes.

Bottom line - once I am done with this company, I am never looking back. I don't understand how a company with such poor customer service and system efficiency can even hold a candle to the likes of zappos and amazon. I only hope I get this resolved before they inevitably go under...