Sent wrong size item and will not send return label.

I bought a pair of shoes, cause they gave me a 10 $ off coupon. I received them in a totally torn shoe box, the shoe condition was great though. The shoe box had torn from all the seams and sides. So obviously i threw it away. I didn't like the shoes either. So i took a new box and shipped the shoes back to them within two days of receiving them. No call or anything from there side . I could track that they received the shoes that i returned. Now i am waiting for a refund. After a month i called them back to enquire...and they say we have returned the shoes back to you, the reason beign that the original box [torn one] was not sent to them!!! what the f@#$?
They are just ridiculous.I wasn't even aware that they have re-returned my shoes. The ups guy left it with the apt office.
These bloody rascals are a bunch of frauds. Please please NEVER do business with them. I wrote a couple of complain emails to there customer service, and they haven't bothered to reply at all. BAD BAD BUSINESS. WISH I HAD LAWYER TO SUE THEM...

I bought a pair of shoes, cause they gave me a 10 $ off coupon. I received them in a totally torn shoe box, the shoe condition was great though. The shoe box had torn from all the seams and sides. So obviously i threw it away. I didn't like the shoes either. So i took a new box and shipped the shoes back to them within two days of receiving them. No call or anything from there side . I could track that they received the shoes that i returned. Now i am waiting for a refund. After a month i called them back to enquire...and they say we have returned the shoes back to you, the reason beign that the original box [torn one] was not sent to them!!! what the f@#$?
They are just ridiculous.I wasn't even aware that they have re-returned my shoes. The ups guy left it with the apt office.
These bloody rascals are a bunch of frauds. Please please NEVER do business with them. I wrote a couple of complain emails to there customer service, and they haven't bothered to reply at all. BAD BAD BUSINESS. WISH I HAD LAWYER TO SUE THEM...

I have been an online shopper for years and have been disgusted by the service I've received at Shoebuy.com. For Christmas, my husband bought me a $50 gift card to be used at the online store of my choice. I decided to redeem my gift card with shoebuy.com since they were offering a 20% promotional discount. Once I attempted to take the discount and apply my gift card to my purchase, I was advised that I could not use both the gift card and the promotion to complete my order. WHY? Why should my form of payment affect me being eligible for the promotion? So, I found the shoes I wanted at a different website for $20 less and shoebuy.com says they do 100% price guarantee. So, I ordered the shoes from shoebuy, applied my gift card and then paid the difference by credit card. I emailed the company to notify them of the lesser price at the other website and when I called to inquire, they said that you can not get the price guarantee AND use a gift card together with your order! Again, this makes absolutely no sense! On top of all that, shoebuy has taken the full price of the shoes and has put it on my credit card, not even applying the gift card I used when I originally placed my order. So now I have to wait for them to credit me back and apply the gift card like they should have in the first place. The rep I just spoke with has explained to me word for word that obviously the company just does not want the customer to get too much of a discount on their orders by letting them use a gift card and any other type of discount! ABSURD! So, clearly I will never use this company again if they are making it clear that they are not in business to provide full customer satisfaction. As I stated in the beginning, my husband bought me that gift card, so in this case, I get no additional savings since the gift card came out of the same household. I should've just gone with the other website that had the shoes listed at the lower price in the first place. I've definitely learned my lesson, the hard way, and want to warn everybody out there. This information wasn't even posted anywhere for you to know this before placing your order, so please be careful. Thanks.

Ordered a gift on shoebuy.com for Christmas. The site was advertising free shipping & 10% off your order for holiday gifts. I used the promo code, and today, on December 23, checked the status of my shipment to make sure that it was arriving in time for Christmas. When I checked the UPS tracking it says its arriving on December 30 (!!!). I called their customer service department and the woman was extremely rude and condescending and told me that they never advertised such a promotion, and that I should have read the fine print on their shipping policy, and she wishes customers would take the time to call first before ordering something. Even now on their web site it's advertising holiday gifts. I will never shop from shoebuy.com again. Kicking myself for not doing my homework on this web site -- it looks like others have had similar problems.

I'm a frequent online shopper, and I've NEVER heard of a site pulling stunts like this.