I ordered wholesale of havaianas flip flops from them and paid thru bank wire transfer on October 14, 2008 (US$ 1869.95). After a week or two of waiting they claimed that the transfer has not been received by them. My next course of action was to do a bank wire reversal since it is taking too long for them to receive the fund and it was then that I have read some negative comment(s) about their company. The reversal didnt push through because their bank said it is only them (Shop Flip Flops) that can authorize the reversal since the fund was already received by them (this is when they replied to me that they have received the transfer), and their bank hold the fund for 120 days as they have claimed (they earlier said that it was on hold for 90 days, hmmm... which is which?). It is now April 2009 and yet no package/no tracking number. All they say on their email before is that, items are not yet complete, blah blah blah. They are always misleading their customers (I am not alone with this predicament with shopflipflops), using delaying tactics. I have filed it on BBB and they said that they will contact their bank to release the funds to me, but that was last March 26, 2009 and still no refund in sight and not even an email as I have emailed them on a regular basis. GUYS BEWARE OF THIS SCAMMER!!!

Beware of Kent and Jessica Mends at Shop Flip Flops! It has now been 5 months since I placed my wholesale order with them. Now, after I have lost my business, dropped my wewbsite, spent thousands of dollars that are all now lost, the best they can do for me is send me 388 pairs of Flip Flops that I have told them I have no way to sell - and Kent simply said that I should "sell them on Ebay and I could double my money"!!! Hello? Are you kidding me? Then when it comes time for a partial refund, as they refused to send me a full refund of $5250.00, they have the audacity to charge me almost $700.00 in shipping costs! Holy sheet! These people should be shut down. They are liars and heartless, cruel people. I now have what I call "the book" of over 400 emails all about what should have been a very simple transaction. I sent the $$$$, they send the flips. If they were unable to fill my order then they should have (as every other business would) refund my money. Instead, we have been fighting this out for 5 months. You should all know this and be very careful. I would not order from them unless it was COD!!! My hope it that nobody has to go thru what I have. It has been a horrible and exhausting 5 months. They literally make me sick.
Karla Kipling