Shop2Wear.com
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Category: Lifestyle
Contact Information
United States
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Shop2Wear.com Reviews
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gnohemy
January 6, 2011
NO EXCHANGE
I RECEIVED THE INCORRECT ORDER WRONG COLOR WRONG SIZE. I SENT THEM AN EMAIL BECAUSE THEIR RETURN POLICY SAID THEY WILL CONTACT YOU WITH THE RETURN INFO. I NEVER RECEIVED AN ANSWER I CALLED AND THE GUY SAID HE WILL SEND ME AN EMAIL I SAID DO IT WHILE IM ON THE PHONE WITH YOU BECAUSE I HAVE NOT RECEIVED ANYTHING HE THEN PUT ME ON HOLD AND HUNG UP ON ME. I CALLED AGAIN MY CALLS WERE DIRECTED TO VOICE MAIL. I HAVE NOT YET RECEIVED A CALL OR EMAIL. I WILL TURN THEM IN TO THE BBB (BETTER BUSSINESS BREAU) AND I DONT RECOMEND THEM TO ANYONE .
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Charlena B
February 10, 2010
Never revceived order
I placed and order online on 24 Jan 2010 for a Mustang Collage hoodie. After placing the order that's when I received a email stating their delivery time is 7-15 days. I never received my order. I made several calls and sent several emails. I finally spoke with someone on Wednesday, 3 Feb 2010 and was told "I will get back with you" Needless to say no one ever did. I called again on Friday 5 Feb 2010 and Was told once again I will have to check. When I told him to cancel my order he told me "wait it has been sent and will be there Monday" (8 Feb 2010). Monday, still no package. I called and again on Tues 9 Feb 2010 I was told "we are not open and I only answered the phone because you keep calling." Mind you I had to call 4 times to get anyone to answer. I again told him to cancel my order he said he couldnt because they are not open. We then got into a heated discussion and once I told him I was reporting the business to the BBB (Better Business Bureau) and my lawyer I was told "I dont care about your order" and he hung up. I have since received 2 emails stating that they are refunding my money. We will see.
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dposea
January 3, 2010
item never received
I ordered a jacket on 11/22/09, order number 3218197. The post office received the order and tried to deliver on 11/23, but I was out of town for Thanksgiving. When I got back Tuesday USPS had returned the jacket to the sender because their 5 day limit expired. I did not think shop2wear had any liability at this point. I'll just contact them and have the jacket resent, I even offered to pay the shipping charge again.
I' have been tryimng to contact shop2wear for over a month now with no results. I've sent 5 or 6 support requests via thier online support page. I've never recieved ANY response. Trying to call the support telephone # is worthless. No matter which options you choose you end up being told no one is available to take your call. I f you try to wait for an operator you get sent to a maibox after 5-10 minutes. Leaving a message on that mailbox hasn't produced any response either.
At his point I feel shop2wear has basically stolen my money, all because they refuse to respond to any support request or complaint. I see from a websearch the this is not uncommon for shop2wear.
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July 9, 2008
never recieved my order
i placed an order more than a month ago and didnt recieve it they say 7-15 bussiness days to recieve the order, i tried contacting them 3 times on their messages and never answered me back they say 1-3 days to reply but its been weeks and they haven't asnwered me i also tried calling them on the number they provide 3 times left 2 voicemails because they never conected me to a representant or anyone only machine, left them a call back number, never called my i tried 3 different reasons for my call and all 3 options they said they weren't available i feel they stold my money and they we're never going to send me an order.
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May 17, 2008
Item never sent!
I ordered a jacket ($112) from them on March 19, 2008. After placing the order they said "please allow 4-6 weeks for delivery"...I guess they hope you forget the order?!? I waited and called after 6 weeks only to find out it is almost impossible to talk to anyone at the company. I left voice mails and sent two e-mails with absolutely no response. I then called and called until someone finally answered. The gentleman on the line told me that the order had shipped 5 days earlier and I was given a USPS tracking number. The number was pretty much useless as it says there was an electronic message that the package was ready for pickup (after it supposedly had shipped). This company is obviously a fraud and should be avoided.
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December 12, 2006
They have a no return policy!
The return policy for this site is located under "HELP" and is very bad...they have a no return policy... They will not even exchange sizes.
You can only find this out by clicking on "HELP" at the top of page. They hide this very well by doing it this way and when contacted they then don't tell you it is under help that is on every page.
"Our exchange policy is no returns as stated on the Help page.
We ask the customer to read our policies on every page and specifically on the payment page before you place an order."
From an email from them.
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