ShopNBC customer service sucks! I have shopped on this Web site in the past but it has been a couple of years ago. On 06/30/2011 I spent a couple of hours picking out certain items and putting them in the shopping cart. When I went to add the last item I could not and was directed to checkout. When I tried to check out I could not and was directed to call customer service. That was at 6:12 pm pdt. I called and the department was closed. I called on 07/01/11 at 3:35 pm pdt and was told that I would have to be directed to the "credit department" and of course they were closed. I have never had any sort of credit account with this company and have paid all purchases with either credit card or debit card. No one could give me any answers. As far as I'm concerned ShopNBC does not want my business if this is the way they treat their customers.

I recently purchased item #J401665 (Invicta watch)and it was completely unsatisfactory. I was unable to fasten it on my wrist and it is painful and flops over to the back of my arm no matter what I do. However, when I contacted SNBC customer service about returning it, I was rudely told that "it had better be in unworn condition with all tags and paperwork untouched" and that none of the extremely high ($10) shipping charges would be included in the refund even though the item was completely unsatisfactory. AND I will have to pay to ship it back to them. So I guess ShopNBC is willing to loose a long term customer over this ridiculous non-refund of the shipping charges. Apparently ShopNBC doesn't want customers to order anything unless they are absolutely CERTAIN that the item will be satisfactory (impossible for the majority of online and TV shopping sites and certainly inconsistent with the whole concept of online shopping). I guess that eliminates ALL ORDERS for any items of clothing, shoes, and jewelry that may not fit. GOOD BYE to this horrible company, AND GOOD RIDDANCE. I will be in contact to close my account permanently as soon as the horrible experience is over. I also plan to make sure that this terrible experience with ShopNBC is shared across all possible social networks and review sites. SNBC deserves to be in the financial difficulty it is in. My only hope is that someone like QVC or HSN, that understand how to provide customer service, purchases them.

About a month ago, I made my first purchase at ShopNBC. It was an Ipad gizmo and a cable. When it arrived, I determined it wasn't what I thought it was and began the faulty ShopNBC return process. First, I tried to locate on the customer page some way to contact electronically the vendor to let them know I was initiating a return. This site functionality didn't exist. Next I called the customer service line and was provided return instructions. I asked for an ROA, I was told none was necessary. I just needed to ship my items back using FedX. The instructions called for removing the bottom half of the ORIGINAL invoice...not a copy. However, once you cut off the bottom, no information remains regarding what was purchased. So, on 02/04/2011 I cut off the bottoms of the two invoices, re-used the original box, and shipped them both together. ShopNBC does not refund initial shipping nor reimburse for return shipping so I put two items in a single box with both invoice bottoms.


About a week ago, I received an email with the header RETURN PROCESSED. Yesterday, I received a nasty phone call from the ShopNBC collection department. They were having trouble with charging my card. I needed to call immediately to avoid being sent to collections. So I called. The woman was so rude. This was my first purchase with ShopNBC. I asked to speak with her supervisor. She said she was gone for the day. I asked to speak with any supervisor. She said she didn't have a supervisor. I tried to explaine I had a confirmation email stating the return had been accepted LONG before this nasty call originated. She kept saying it didn't matter what I had in my inbox, "the system" didn't register my return. Therefore if I didn't provide her with a new credit card number immediately, I was going to collections.

Stunned and obviously irritated, I responded to the email ShopNBC had sent me conveying my conversation. To my surprise, customer service told me the only item I returned was the cable. Again I protested that ShopNBC was trying to collect on a non-debt as I had confirmation they had the cable...therefore if they had the cable, they had the tablet too. But NOOOOOOOOOOOOOO I was, according to ShopNBC attempting to engage in fraud but claiming to have returned the tablet when in fact I had not. "The System" only registered the cable. Therefore I was a liar and a theif. Pretty serious allegations in my opinion. Even after pointing out that my package weighed 4 lbs according to FedX and most tablet cables weigh only ounces, they are still threatening to damage my credit if I don't provide a new credit card number immediately.

Isn't this extortion? According to the Bing dictionary: criminal law obtaining something by illegal threats: the crime of obtaining something such as money or information from somebody by using force, threats, or other unacceptable methods
2. charging of unfairly high prices: the charging of an excessive amount of money for something ( informal )
3. getting something by force: the acquisition of something through the use of force or threats

ShopNBC has met all three definitions as listed above. I followed a return policy riddled with holes big enough to drive a truck through. Which begs the question, is that an intentional business strategy? Should it be next to impossible to return an item successfully when no matter what goes wrong in the process a third-party (consumer or shipper) is hunted down and threatened with bad credit if they don't pay up for an item that's been returned to its original owner? ShopNBC doesn't seem want to address the fact that the shipper says a 4 lb package arrived the ShopNBC return center that only contained merchandise weighing a few ounces without . "the system" says I only returned the cable. "The System" says I am a liar.

The way I see it, ShopNBC owes me money for the initial down payment. However, they claim I owe money for merchandise they themselves admit to receiving. DANGER awaits anyone foolish enough to do business with these crooks!

Ordered 65" Mitsubishi TV w/stand on 6/12/10. TV was shipped out on 6/18/10 and delivered by AIT on 6/23/10. TV was delivered damaged. I called customer service and they said to box it back up and return only TV to them, keep stand and box of cables, and they would replace TV. Damaged TV was picked up by AIT on 7/1/10 and returned to ShopNBC. They received TV on 7/9/10. I had email contact w/customer service on serveral occasions checking on the status of the delivery of new TV. Always keep saying wait 3-5 days. Now today, 7/20/10, they tell me they have no TV available to replace the old one with. As many TV's that are made by Mitsubishi, and they have nothing to send in to replace it. They will credit my account as soon as I return the TV stand. I have put it together and have no box to ship it back in as they told me originally to keep it because all they needed was the damaged TV. During all the contacts, at no time was I able to speak to any supervisor or "Senior Specialist" as they call them. I will not do business with this company again and hopefully this is a warning to anyone wanting to deal with them.

On 12/06/09 I purchased the Invicta Men's Subaqua Noma III Ocean Quest Watch w/ Interchangeable Strap & Bracelet Set. the host said it was easy to change the straps and to carefully put in the pins.I put all straps on except the leather strap and when I started to put leather strap on it was difficult to put on and started screwing it in and it stripped.I turned it counter clockwise till i felt the click then turned it to clockwise and it some how stripped. ok so i called customer service on 12/13/09 and explained what happened to the cs agent she said ok fine you can send it back and return it. I then asked her if I purchase another one they would credit me back on the returned item and she said yes I could do that, I said are you sure secause I can't afford to have 2 same watches. she replied yes and so I purchased the second watch.

sent it back on 12/14/09 usps $18.90 shipping, shopnbc recieved my return on 12/18/09, and I recieved the new watch 12/17/09.then I call shopnbc to find out whats going on with my return on or around 12/19th and on the 22nd.they did some research and said they would e-mail the warehouse in bowling green and it should show up shortly, ok so on 12/31/09 a fed-ex guy shows up at my door and I'm wondering why a package was here and it was from shopnbc and opened it and it was the watch I sent back and was shocked.

I called cs and asked why it was returned to me and they said some scratches etc. and they could not overide the warehouse decision etc.If the watch is defective and other people are having same problem and on my new watch I can't even use the leather strap because it won't screw in properly and will strip the threads, then the product is not as stated. go to shopnbc and go thru the reviews of this watch. and so I am a little unhappy at this because now I paid approximately 790 + 18.90 shipping and I cannot afford to throw 18.90 to ship back only to get it returned to me. when you get a new watch that ur excited about it, you want to wear it and it has a tiny scratch from wearing it and I believe I got screwed and now I have 2 watches of the same color, make and out 420.00. If you buy a product from shopnbc be cautious of there return department.