ShopNBC
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Category: Websites
Contact Information United States
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ShopNBC Reviews
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Stanl ee
September 24, 2009
Do not stand behind their products
We ordered a 56' DLP Television from Shop NBC. It cost over $2300.00. They offered no extended warranty after the 1 year manufacturers warranty - which did us no good as Vivitek wouldn't honor it since we actually purchased from Shop NBC? We found out after we purchased it that we could find NO ONE to offer us an extended warranty ion it - not even Sears - which lets me add all appliances and electronics to my extended warranty plan.
The 'lamp/bulb' only lasts a year if that and it cost $200 to replace. Shop NBC could care less - won't assist in helping you to reach Vivitek to get service, etc. We called Vivitek and all they will do is send expensive parts - even if it has nothing to do with whats wrong?! They can't even help you to find a repairman to fix the TV or put in the parts.
I will NEVER buy anything from Shop NBC again. I think if they offer a product like this - they should stand behind it. Its a huge investment and now just sits dark - until we can afford to get another one.
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Nicolas
March 23, 2009
Fraud and cheating
Please for all of you smart people that search the web to find out about ripoffs and scams before doing business with any web company I will give you one to look out for beware of SHOP NBC.
I gotta be honest, before purchasing something from them I came here and found a lot of stuff but I went for it. Yes, the deal was attractive a Technomarine Watch with 3 extra bracelets for just $450, a bargain! Well bargain indeed, these were all the wrong things with this deal:
1) The watch box was not complete.
2) The screwdriver for changing bands was not in the box where it's supposed to be with every new technomarine watch.
3) The warranty did not come with the watch. What watch retailer would not send a warranty with a new watch? One that is an unauthorized retailer who refurbishes and sells defective product.
4) More importantly, the watch did not work!!! Which proves my previous point.
Of course I am returning the product and NEVER buying anything from these guys again. I decided to write the ripoff report just to keep anyone else for going with these deals. I recommend the following: everytime you find a hot deal for a Branded product simply check with the parent company (owner of the Brand) whether ShopNBC is an authorized dealer. That is what I did, I went with technomarine.com and ask them about shopNBC and they told me NOT to purchase any technomarine watches from them, they are unauthorized and will sell you defective and refurbished product not guaranteed by Technomarine. I bet you they are unauthorized dealer of everything they sell!
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Fed Up
February 5, 2009
Business Practices
There are hundreds of complaints on the Internet about ShopNBC yet they continue to do business. I recently purchased a watch with a rubber strap and had a serious allergic reaction to it the first day I wore it. I immediately called them and said I was sending it back. So I mailed it with the pre-printed return label they provided. Three weeks later, and six calls, they say they have no knowledge of the watch because the pre-paid label sent it back directly to the vendor, Swiss Watch International, not back to them. In one of my many frustrating calls, I told them I bought the watch from them, not their vendor. They said if I did not have a tracking number they could not hep me. But, they did not request that I send it back with special tracking (extra expense) as they did not send it to me that way. They told me there was nothing they can do and did not even apologize about the hives I developed from the rubber strap. Another time I called a customer service rep that they would call Swiss Watch International and call me back, that never happened. Anther customer service person on another day I called said the same thing, that never happened. The Web has tons of information about rubber allergies yet they post no product warnings on their online shopping site. I even told them I was going to call the FDA and the Customer Service supervisor said "go ahead, that's your right." They need to be stopped, the volume of complaints suggests that something must be done!!!
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mcharlie
January 15, 2009
Credit Card
ShopNBC charged me the total ($1500) for a fur/wool scarf that I inquired about on flex-pay. Because of prior problems with ShopNBC (order entry and credit card departments), I called to make sure item was not ordered.
10 days later $1500 apx. was taken out of my checking account and they mailed the scarf. This happened while I was out of town.
ShopNBC is a terrible company and even if you return merchandise with insurance and tracking, you'll have to fight to get your money back. Stay away! Very terrible company.
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Fyneart
December 18, 2008
Customer Service
On Sun Dec 14th I saw that ShopNBC had a pink ACER Aspire One on sale for 479.00 (after $100 mail in rebate). I had already purchased a white one from HSN for $499 a week prior. Seeing that my daughter's favorite color is pink, we decided to order it! While ordering I was told my order would arrive on 12/23, which was key to me placing the order in the first place. I received an email on 12/14 thanking me for the order & I called on 12/16 to inquire about a tracking number and was told by the system that it would arrive by 12/28. I asked to speak with a rep and was told that the system always gave 2 weeks for electronics, but was promised it was "shipping either today or tomorrow". Mind you, the $180 was ALREADY taken out of my account ON 12/15/08! After not receiving a shipping confirmation notice via email on the 17th I called to inquire-- TODAY 12/18/08. At first I was told by a rep, "Yes you should receive your order by the 23rd!" But she couldn't provide a tracking number. Very confused because my card was already charged for the first payment, I then asked to speak with a supervisor. After being placed on hold for 5 minutes, I spoke with a "supervisor" named Nathaniel who told me that my order was in fact CANCELED on 12/17/08! Huh??? Canceled, by who??? His answer, "Well, with your 'past history' we can't offer you the 6 value pays at this time...WTF?? Are you kidding me? With what past history??? I've NEVER had a problem ordering with you before, how is this possible and why wasn't I notified??? He couldn't answer that, but he did say that they wrote me a letter! But you take my money??? Why couldn't you send an email me that little bit of info? AND WHERE IS MY MONEY?? You would think with it being so close to Christmas, they'd try to secure a sale and place a call informing me of this-or an email at the very least! Way to go ShopNBC! Had I not called to inquire about a tracking # & 'insisted' on speaking to a supervisor I would STILL be waiting on that PINK ACER FROM SHOPNBC! I will NEVER EVER order from SHOPNBC--EVER! Not to mention, I plan to share my ShopNBC experience with family, friends & maybe even a few blogs OVER THE INTERNET!!! Nothings more powerful than WORD OF MOUTH!!
THANKS so MUCH TO THE HOME SHOPPING NETWORK (HSN) for being up front, HONEST and HASSEL FREE!! I placed my order with HSN on 12/9, they charged my account on 12/10 and I recieved the Acer on 12/16/08!!
Thanks for NOTHING ValueVision Media Inc, /ShopNBC! No wonder you suffered a net loss of $20.8 million in the third quarter!!!
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October 7, 2008
Awful everything
We bought a Intel-Celeron laptop from ShopNBC in Oct 2006 to use when on vacation and after maybe 30 hours of use it died. We took it to a repairman and learned that the computer have insufficient cooling and it burned out the processor. ShopNBC of course feels they should not be held responsible and they informed us they don't even use that manufacturer anymore and are aware that there were problems. Also there was absolutely no customer support from the manufacturer you couldn't ever reach anyone. We are out $1200 and I used to recommend ShopNBC to friends but never will again... I might as well have just mailed them a $1200 check for no reason... Shame on you SHopNBC for taking selling junk and somehow I believe you probably knew it was junk. Beware if you purchase anything from ShopNBC once they have your money they could care less... They have lost a long time customer in me and I will be sure to warn others about the below garbage merchandise they peddle on their TV and online sells program.
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October 4, 2008
Nasty Customer Treatment
Purchased items from ShopNBC on a 5 payment plan. I entered a credit card, which I did not realize would expire mid-way through making the 5 payments. Yes, I got a new expiration date later, but there was nothing to remind me to go back to ShopNBC and update the new expiration date. ShopNBC began calling my home every hour on the hour all day long for a $17 payment. I was at work and never heard these calls. My husband happened to be home one day and answered the call and the person from ShopNBC proceeded to tell him all the details of my account, including my balance and that they were going to turn me into a Collection Agency. This is a direct violation of the Fair Debt Collections Privacy Act where creditors are strictly prohibited from giving out account information to 3rd parties without the consumers approval. My husband is not on the credit card account and is not a party to my debt with ShopNBC. My husband told them that I received an invoice and mailed in the payment in full. The person from ShopNBC lied to him and said they don't send invoices and they don't accept checks and attempted to get him to give his credit card number for my debt!! I called ShopNBC today and told them that I had mailed in the payment and to stop harassing us. The person named Laurie on their collection staff proceeded to scream at me that I am irresponsible and that I didn't care that I had given ShopNBC a credit card that would expire and that ShopNBC is not responsible for mail delays and a tirade of other insults and rude comments.
I then asked to speak to her supervisor, who of course was unavailable, and left that person a long voicemail stating that I had paid the bill and that I was very upset about how Laurie had spoken to me and to my husband.
1 hour later, I get a call from yet another collector of ShopNBC trying to collect my debt!! I told him that I had just spoken to Laurie and gave her all the information that I had paid the debt and asked him why he was calling. He stated that there was NO NOTATION on my account that I had spoken to Laurie 1 hour earlier!!
ShiopNBC has violated the Fair Debt Collections Privacy Act so many times on my account, that I am now searching the internet looking for a class action suit that I can join into. They cannot be allowed to treat consumers this way.
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August 15, 2008
Terrible experience
After 4 or 5 months of occasional usage, a 37' Protron HDTV I purchased thru ShopNBC started smoking from back. ShopNBC officials refused any refund on this item even though they touted it on their network and sold, I'm sure, thousands of these shoddy items. No one will repair them, no parts are available for them, and still Shop NBC refuses to acknowledge their responsibility to the buyers.
I´d like to hear from others in my boat and hear their experiences with ShopNBC and know if there is any venue for redress of this fraud.
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July 4, 2008
My horror story
Part 1: They said they would delivery to my door...but the driver from Yellow Freight hired by ShopNBC in his 18 wheeler said I had to take it off the truck myself (I won’t even talk about this 2 day wait in my house for delivery), I could barely see up into the truck and I am a 50yr old female. Not in good enough shape to take a 65" TV off the truck. Lucky for me my wonderful neighbours stepped in and took it off the truck and pushed it into my garage… (FYI: I did send an email complaining, NO REPLY)…I thought okay my husband and son can carry it into the house after work. End of this problem.
New problem-GETS WORSE!
Part 2: I was told when I placed the order by the REP “I was approved for the ShopNBC charge card and to call when my charge card comes in the mail and they will open the account and then place me on a 18 months same as cash”. Hmmm okay easy enough…NOT!
Well mid-June I got a charge card statement dated 6/10/08 > before my new charge card even came so I was never able to call like I was told when I originally placed this order and as directed tell them to make it 18/m same as cash. To make it worse they made it into FLEX payments instead...When I called I got my first not so nice rep Yvonne when after much insistence on my part she said she would contact the other department to see if this can be changed to 18/m SAC and corrected...one week later she calls me and said I was denied 18 months same as cash option-she said she “cannot tell me why but I need to call GE charge card division” I spoke with Shawn and gave her ALL my personal information including my SS#, mother maiden name etc (which OMG makes me very uncomfortable but I wanted things FIXED) after all that info she said she could not do anything about correcting this problem I asked for her suprv: Sharon (very nice) and she said I had to call SNBC credit dept she said “she only puts the billing the way they send it to her”. So I do as advised and spk with Brody and he said “Mrs. A, I really think I can handle this, could you please give me 24 hours” ??? Against my better judgment I said okay and went out of town until today.
Today July 3, 2008, I start getting calls from the pre-auth (collections) department Lori, Tina, Supervisors: Elizabeth and Jolene and later in the day by others who refused to give me there names. It seems they are contracted with SNBC their company name is “National Enterprise Sys”.---THEY HARRASSED ME BEYOND WHAT WORDS COULD SAY!!! And all customer service could say was “they will call for 24 more hours--until midnight when their error is corrected and their adjustment shows on there ShopNBC computer”. And I was told because they (the pre-auth collection dept) are working off of auto calling they cannot stop the calls. The customer service people said “ignore the calls”. (Note these calls are marked “UNKNOWN CALLER” ON CALLER ID) I also asked them if they could do a 3 way call with me online to inform the pre-auth collection department of the error that THEY made to call off the mean calls--Customer said they could NOT…Even with all the stress of talking with MANY people and departments I persevered I want the problem resolved TODAY! So between collection calls I received I spoke with customer service rep Craig who could not help (but was nice) I spk with his supervisor Kersh (nice) but said I had to call the GE dept I spk with a rep Maria I asked to talk with Sharon (I had already talked with her) she said she could not give her to me but the next supervisor AVAN (nice) who was a supervisor he was the original person to figure out what the problem was but could only tell me to “call them back and tell them cancel the previous order from the temporary card and re-enter as whole amount to the permanent card”. FINALLY! Only problem I had to call customer service back (No 3 way) So I now am speaking with Sheri (nicest rep to date) who reviewed this with her supervisor Chris (she gave me his name) and called the other dept and spoke with their supervisor AVA (she gave me her name). Sheri said we are sooo sorry they applied my TV onto my temporary card which was only authorized up to $2, 100.00 and the TV was over by apx $169.63 (shoot I should NOT have bought the extended warranty) but the permanent card was auth for $5, 500 so she did a "mis-applied credit" and said NO finance charge or any other charges will show and it will be 18 months same as cash. And called ahead to the other department to finalize the correction and talked with Pat (Ava is his supervisor) explained for me so when I got on with him I gave him the information he needed to finalize the correction. He said it will take apx 3-5 days for everything to complete. I did tell him and other reps today that I do not have much faith in ShopNBC because of all the problems I have gone through to date and will never purchase again because I could not handle going through this again. He told me an email was sent to the pre-auth collection department and they should stop calling you.
Well would you believe it, within 2 hours I got another nasty call from pre-auth and I called Pat who was gone and per Ryanne Ava would not take my call…I was told again I had to ignore the calls for 24 hours…So is it resolved I am still hoping and praying !!!???????
I have no faith in ShopNBC and have a very sick feeling in my stomach thinking what if this TV breaks even though I purchased the extended warranty. God give me strength OR deliver ShopNBC from there nasty ways!!
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April 29, 2008
sold defectious acer computer
i buy an acercomputer at shopnbc on april 2007 the dvd-cd player writer never work then on june 12 the temporary window vista crash the computer stop working theshopnbc president Ward Taylor refused to accept to computer return or repair stating i m theone who suppose to buy a new window vista and pay for the repiar even the computer work patially for less then 2 months
carmelle
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