April 19, 2010, daytime, Randy Allain and I, Nikki Lingenfelter went into shoppers, showed an Optimum points card, left the store, crossed the street, on foot, surrounded by the police, four police vehicles, swatt team with guns and bullet proof vests, hands on hood, legs apart, yelled at, let me see your credit cards, empty your pockets and purse, won't tell me why, where did you just come from? You know what we are looking for! I start crying, scared, humiliated, we are treated like criminals. When nothing is found we are checked for drugs, warrants, another policeman shows up screams an inch from my face, spittles on me. Finally told Shoppers called the police because we had stolen credit cards and tried to use them and that a Shoppers employee gave our description. Let go, no appology. We go back to Shoppers, ask why, everyone denies calling the police and giving our description of us to the police. No one in the store would own up to calling the police when we told what happened, supervisor shows up and says he will check into it and find out what happened. He calls us at home later, says no employee from shoppers called the police it was the mall security. We explain that cannot be, it would have to be someone who saw us to give description, someone who saw the card to tell the police and would have to be there in the store when we were there. He doesn't appologise or even do anything about what happened, no one was even repremanded. We were treated awful, like criminals, yelled, screamed at, frisked, checked for drugs, warrants and suffered a very personal loss which both the police and Shoppers were aware of. Now head office, owners, some big wig there in the company what will be done now that this is brought to your attention? More lies and no appologies? I am hurt, disgusted, afraid to go into Shoppers and get my prescriptions and upset at our personal loss. I sure don't feel like a valued customer! I am interested to see what will be done now and wonder if I will be contacted by head office and finally have some kind of appology, not that there would be any real compassion or meaning behind the words. Nikki Lingenfelter