I am sending this e-mail in the hope of getting the attention of shareholders that manage customer relations for Shoppers Drug Mart. My friends and I live in the northeast section of Edmonton Alberta. We usually deal with the store in that end located on 118 Avenue and 34 street.

We have been "ripped off" so many times from this store. Items that are marked down or advertised at a discounted price are "charged at the normal price" frequently. We try to check our receipts while we are in the store but the counters are usually very busy and the clerk and customers behind us "are not very happy to be kept waiting" so we check the receipt in our vehicle or at home. When the clerk is shown the error, we are then treated "as an irritating customer". How is that for "customer service"?

I also want to mention that I have the optimum card and am sent promotions through my e-mail that the store is running for that week. The clerks fail to mention the promotions and when the customer addressed them, they are questioned as to whether this is correct or not. I don't feel I should have to print and prove that your store is running a particular promotion - the clerk should know it! I also feel it is the clerk's responsibility to tell the customer how many points they have on their optimum card and to indicate how much they are worth and do we want to reimburse any. I have never had any of the clerks do this unless I specifically requested it. What is this card good for anyway????

As your customer service is very bad, I don't expect too much from this e-mail. It would be nice to at least know that you have received it and acknowledge the message herein. As of this date, my friends, my daughter and I will no longer shop at the northeast Edmonton store. We do have a Rexall Drug store just a bit further down the road. A bit inconvenient but better "customer service".

By the number of NEGATIVE complaints within your website it is obvious you do not pay attention to customers with complaints. Well, you should. You have alot of competition in this field. I think it is to your benefit to pay attention to us - we pay your salary and keep you alive!!

I could not find a website to send this to so it ends up here. Is there no headquarters website because CEO's don't care???

On May 5th 2011 at 5.00 pm I visited the shoppers at BCE place - underground path next to longos. Trying out some lip stick, the next thing I know on of the staffers calls another attendant whispers something in his ear, and as I want around the store they have someone following me. I have never felt so humiliated before, did not want to create a scene as I work at the BCE place in a corporate office. maybe because I was brown skinned I have no idea - but I have often experience very rude staff and attendants at all the shoppers, makes me wonder if the corporate does not have some mandatory training for its staff!!

Bought gravol 12 hour from peterborough shoppers on charlotte st got home package was empty went back to exchange with reciept they fefused to I can be reached at [email protected]

The pharmacists here are among the least caring and illegitimate phamacists I have worked with. They are completely unwilling to do ANYTHING to help out the people, us innocent patients who have been prescribed these fake manufactured drugs to temporarily ease our symptoms, drugs which have terrible side effects and many that make us addicted to them and which DO NOT CURE us. I have gone through hours and hours of phone conversations with these people(pharmacists) and the doctor's offices trying to get them to give me a higher dosage of my medication so that I am not stuck seeing my pharmacist every week to continuously renew my dozens of prescriptions. I am only in my 20's and I cannot imagine how much worse it will be in the future. I also went to the trouble of doing all of this, to be informed that the pharmacy had never recieved a fax from my doctors office to increase my dosage and that I would have to make everyone repeat the process... just because some idiots aren't doing their jobs at recording incoming faxes and updating our files as necessary.

I have also gone in there several times to pick up prescriptions that are not done when they are supposed to be done. How lazy is that?? I hate pharmacists.

was given a coupon for stop smoking product and it had on the front no presription nessasary, yet i was charged despensing fees. all thier stop smoking products were on sale yet i was told i had to pay full price because i had this coupon. i asked the man that was serving me why and i was told that i was getting it for free any how. i feel like someone has made a missake and that i was not treated well . if i had come in with a gift certificate would i have had to pay full price ? if i was paying cash would i have been charged despencing fees for an over the counter product?