My Sister purchased a gift "Radio" for myself for Christmas 2010.I did not want radio as I have enough already.So, went to return the radio with receipt in hand.The customer service agent said I would need the original debit card so she could return the amount to the card.I told her it was a gift, I did not purchase it and therefore do not have the debit card used to purchase it.She indicated could not return it, that this was the Shoppers policy.I indicated I am not asking for the cash back, but would be happy to accept store credit.She indicated they could not do that, as reiterated with her Supervisor.I said well that's not acceptable as
my sister is not in the area and I can't expect her to travel or send me her debit card, which I am not authorized to use.Nor would I pay shipping to send her the gift to return.I asked to speak with the Manager.The Manager indicated that they could not give me store credit and only return item to original debit card.I said well, your store is no longer just a Drug Store and that you advertise and promote Christmas gifts.He indicated to me that in fact I was the second customer with the same request in the last 10 mins. I indicated, country wide there is probably a thousand customers trying to return gifts.I then pointed out to the Manager the signage in the store that said "Christmas Gifts
Made Easy", that it was not easy at all and why would the Company take a chance with the loss of revenue to return the purchase to a debit card of the person(s) they have inconvenienced. He threw up his hands and said he would call the Corporate Office as I Requested.Not resolved to date!

I just had an incident tonight with Shoppers Drug Mart. I have been dealing with the Shoppers Drug Mart at Danforth and Victoria Park (3003 Danforth Avenue, Shoppers World) for many years. I have filled almost all my prescriptions at the pharmacy there except for one recently.

I ran out of the medication which is crucial that I have every day. This Shoppers is near my house and that is why I usually fill the script there. I called to ask if they would sell me 4 days of pills till I go see the doctor to get a renewal. The pharmacist on duty, Jennifer Judges, says that since I hadn't filled the same prescription there for the past six months, that she could not give me an emergency ration. I told her that they are my usual store and that I filled the script across the city near my office just once because I was heading out of town and it was the most convenient that time only. She says that I should fill it at the other Shoppers. I tell her that it is across town, that I don't have a car right now, and I really need her to give me a small ration. I mention that she can call the other store to confirm that in fact I had the prescription filled by a Shoppers recently. She refuses.

I plan to lodge a complaint with the owner of the store as well as head office.

subject: Bad attitude of your cashier Ms. Christine? At register #1 at Shoppers Drug Mart #1516 located at 747 Don Mills Road, North York, ON M3C 1T2


To
President and CEO
Shoppers Drug Mart
[delivered via webmail box at http://fd3.formdesk.com/shoppersdrugmart/contact_us]

Dear Sir,


We are writing to express our disappointment at the rude and obnoxious manner of your female, oriental, pharmacist, with short, dark hair, wearing red-rimmed eyeglasses, displaying NO visible name-tag, but who responded to the name of [Chris? OR] Christine? When addressed by a fellow employee in the store.

We shopped at this Shoppers Drug Mart #1516 located at 747 Don Mills Road, North York, ON M3C 1T2 on 23 October 2010 in the late evening.

In return for our cash payment, this employee who was dawdling at another register [i.e. cash register #2 while she was supposed to be attending to cash register #1, and made us wait for OVER 2 minutes WHILE she PRETENDED to ignore us standing to pay for our purchases], gave us a TOONIE [i.e. 2 dollar Canadian currency coin] that was BADLY DEFACED in return for our BRAND-NEW $20 Canadian currency bill.

We politely requested her to provide us a COIN AND/OR OTHER currency that was NOT defaced, and explained to her that another merchant would be legally correct IF he REFUSED to accept THIS DEFACED coin that she was giving us. FURTHERMORE, WE ARE WITHIN OUR LEGAL RIGHTS TO REFUSE TO ACCEPT A DEFACED COIN AND/OR TORN &TATTERED CURRENCY NOTES FROM HER. THIS IS ESPECIALLY VALID SINCE WE DID NOT provide her ANY DEFACED AND/OR TORN & TATTERED CURRENCY.
SHE REFUSED TO DO SO.

We asked for the store manager. She told us that she was IN-CHARGE.

We asked her for the contact information for the head-office AND told her that we will NOT leave the store UNTIL we get what we are legally entitled to, i.e. AN ACCEPTABLE CURRENCY CHANGE, OR SHE CAN TAKE HER MERCHANDISE BACK AND CANCEL THE TRANSACTION. AND IF NEED BE, WE WILL CALL THE POLICE NOW AND TAKE THE MATTER UP AT SMALL-CLAIMS COURT, EVEN IF WE HAVE TO SUE SHOPPERS DRUG MART FOR HARASSMENT, MENTAL ANGUISH, PAIN & SUFFERING CAUSED TO US, AS A CONSEQUENCE OF THIS UNDUE HARASSMENT AND A VIOLATION OF OUR CIVIL RIGHTS.

AT THIS POINT, SHE EXCHANGED THE DEFACED TOONIE COIN FOR ANOTHER TOONIE COIN.

When she opened her cash-register again, we noted that SHE HAD PLENTY OF TOONIE, LOONIE AND QUARTERS IN HER CASH-DRAWER.

THEREFORE, this was NOTHING BUT AN EVIDENCE OF BAD ATTITUDE BY YOUR STAFF, FOR INCONSEQUENTIAL REASONS AND PURE HARRASSMENT TO US.

Please be advised, that the best advertisement ANY business carries is by word of mouth, irrespective of the dollars spent on promotions, optimum-card-deals, and advertisement. And this employee ON YOUR PREMISES, WEARING YOUR UNIFORM, CONDUCTING YOUR BUSINESS, REPRESENTED YOUR SHOPPERS-DRUG-MART logo and store.

WHAT do YOU think we have to tell people WE KNOW about Shoppers Drug Mart and our experience.

Therefore, we are constrained to observe, that in comparison to your competitors at PharmPlus/ Rexall and Zellers, the quality of your EMPLOYEES is MUCH below an acceptable level.


Cc:
http://www.penciltrick.com/index.php/retail/shoppers-drug-mart/
http://www.complaintsboard.com/new_complaint/

Shoppers Drug Mart offers a seniors discount of 20% the last thursday of the month. I waited to purchase a $69.99blood pressure monitor expecting to save 20% $14.00 I also got a few other things. The blood pressure monitor had been reduced by $5.00 but was not marked as on sale. I was charged $2.00 more for the only item that was not on sale.
My total savings was $2.20. Totoal savings $.20. No where did it say 20% off on regulared priced items only. I found out at the cash register.
It seems they take of a few dollars off the higher priced items to avoid giving the 20%. As far as I am concerned this is a ripoff. I would have paid the same the day before or after.

I went to shoppers drug mart yesterday on Montreal road, i usually go to the one on vanier parkway but i was in a rush and decided to go to the one on Montreal road and st laurent. BIG MISTAKE!! there was no one there to help me on the floor and then finally i get to the cash and theres a huge line up but the cashier doesnt do anything about it.. ? her name was Tina Marie, she didnt smile, she was rude, she didnt even look like she was happy to be there, Not only that but she wasnt even wearing the proper uniform, i mean her pants were black not blue and they were so tight, they were almost about to rip. She and the management should know better then to wear something like that to work! this was the worst shopping experience Ive ever had. Oh yes and she forgot to ask me for my optimum card, usually the cashier always asks me if i have mine and thats when i take it out. This time she didnt ask and so i forgot and then she tells me she cant add my point anymore. It was her mistake I know she could of asked someone to add the points but she proceeded to the next customer. They are opening a new store and let me tell you i wont even look at it! its going to take me a long time to walk back into any shoppers drug mart.