My husband and I attempted to purchase diabetic supplies and some Aleve from the pharmacist "Alim". His complete rudeness and lack of professionalism caused us both to become upset, leaving the store and all of the purchases behind. This pharmasist was blatently annoyed at my questioning of the use patient profiles for non-prescription purchases and we were told repeatedly "you can get this somewhere else". Well we did go to another pharmacy where we were not only treated with professionalism and dignity, but plan to make all of our non-perscription purchases in the future.

This store had the worst service I have every seen! All the employees were rude to me and refused to help me find the items I was looking for. Then when I asked to see the manager she yelled at me and actually told me that I wasnt worth her time because I was just an unimportant piece of shit. The employees name was Rose. She should definately be fired! Nobody should be allowed to treat others that harshly.

ANYONE WITH ASTHMA / ALLERGY PLEASE READ
On July 21, 2010 I went into our "new" Shoppers store. They resently closed 2 smallers stores nearby to make this one.
One of the two that closed was a 24hr. The only one at our end of town, close to our only hospital.
I enterered into the only enterance, and had to walk through the cosmetic/perfume space to get to the rest of the store. Within minutes I started to get an allergic reaction to the smells I encountered walking in. The funny thing is I was there to pick up my asthma medication, which I found out was at the Back of the store. After waiting for almost 25 minutes, hearing the complaints of all the other customers. I finally got my medication. By the time I arrived home I was in a asthmatic and allergy attach. After taking the Max amount of medicine I was o.k. Anyone with asthma/allergies knows what the medicine does to your body. It's not fun.
Who ever designed this store is a compleat idiot and it is ovious that they (Shoppers) is only consered about the bottom line(money) then their customers. I will no longer be using this store. I'll have to go across town.
I wrote the head office in Toronto, but I'm sure they will file my concern under "G".

Can't Breath

I have multiple disabilities. On June 30th, 2010, at approximately 2:30 pm, I went to drop off some prescriptions at the Shoppers Drugmart at McCallum and Marshall in Abbotsford, BC. The staff are well aware of these disabilities, both in having seen them, and, as well, being told about them. Example, I have a severely collapsed tolerance to normal sound - last audiology test revealed lack of word discrimination over 25dB in the presence of background noise (what is normal to most people). As well, I have comminuted fractures in my left foot (that cannot be fixed without risking nerve regeneration x pain) - as well as sequalae further to vetebral fractures - and fibromyalgia recurrence aside from bone pain. My GP does not practice in Abbotsford, so I go and see him every two months. After the visit, my volunteer driver takes me to the Drug Store on our way back to my place so I can drop my prescriptions off - they can be delivered later in the day - and I don't have to walk home. On the 30th, however, I went in to drop off my prescrisptions and was "told" in a very rude, rude, rude contemptuous and pejorative manner that I didn't need to have things delivered because it cost them $5.00 and, as well, I could "walk". This is also a case of having a volunteer driver (for disabled people/seniors) who may have had other commitments? I advised the staff of this, they deemed it irrelevant. The more they made me stay in the store, the more I started to panic because at times this hearing disability of mine causes vertigo, appearing as a seizure, which it isn't, in the sense that if I am removed from the sound, I am fine within 5 minutes. I was in shock because I have always said to them on the phone that having a delivery service is great for me because it is "so hard" for me to be in stores (malls, etc.). And then, on top of it, to have some woman (I know her name) decide what accommodation I need and what I don't? while I am getting more and more panic attack stricken. I asked her 3 times to please speak more softly to me, she refused and smirked. When I asked her if she wanted to read the medical report? she dismissively walked away. She was abusive. I wonder if they have "decided" (with their medical degree??) that because I phone them for repeats once a month, that means I can use a phone as people normally do. The truth being that the only reason I have a web phone is for doctors and related matters, so by Shoppers Drugmart staff, this now means I don't have a hearing disability? Should I not phone to "prove" I have one. It was one of the worst experiences I've had hearing-disability related in a while now - and never from pharmacy people - not before. It puts me in the position where I don't know what to do. I can't allow myself to be treated like that - I just shake. Find another pharmacy? Well, that would be great if I could walk that far - the closest one is twice as far for me or, continue to be treated like I'm "one of those disabled people, worthless, who doesn't _want_ to work" - I'm not unique in this, by pharmacy staff at this Shoppers Drugmart. I've been upset for a week about this. I don't know what to do. I have no regular transportation/car, etc. This drugstore is .5 km from me, the next closest is 2.0 (approx) - I can barely make it to this one and home again.

Hi. I just came home from a very disappointing visit to my local Shoppers Drug Mart. In last week's flyer, Friskies cat food was advertised @ 3/.99 with no limits noted. Since this store (as usual) was sold out of the flavours I wanted, I got a raincheck (no limit noted on raincheck). When I went back tonight, I wanted to buy 9 cans of 3 flavours, for a total of 27 cans. Imagine my surprise and anger when I was told there was suddenly a limit put on the number of cans I could buy!!! The store management arbitrarily limited the number of cans to 12!! The flyer had no limit, the raincheck had no limit, and suddenly I could not buy what I wanted!! This store has often sold out of sale items quickly, and very rarely replenishes its stock before the sale is over. VERY POOR PLANNING ON SOMEONE'S PART -- and then to be told I cannot buy what I want!! Many items in the flyer have limits, which I have always honoured -- but the cat food had none and I don't really understand how the store can inform you of this when you are standing at the cashier's desk. My husband and I have been customers of this particular Shoppers Drug Mart for at least 10 years, but that will change quickly unless these unknown "policies" are changed.