I received a FREE $20.00 gift card for gas from Shoppers for having spent over a certain amount of money there.
The gift card was only effective for approximately 3 weeks.
Yes I didn't notice the expiry date however one would think as it's a gift card it would be valid indefinitely, or at least a few years.
Also, the clerk did not warn us about this by bringing this detail to our attention. Again, one wouldn't think there would be such a ridiculous short time limit to use the card.
(For me, my work pays for my gas and I was going to use the gift card for lawnmower fuel once summer came)
I'm really angry with Shoppers Drug Mart about this. I feel ripped off and that their promotions are not worth shopping there for.

Very rude customer service. She ignored me when I asked her for help, and later accused me of stealing while she was holding the product in her hands! She was yelling and she threatened to call the police if I don't purchase it. I could not reach the store mamager today but I'll definitely file a complaint against her.

I was given a prescription for Chloroquine for Malaria prevention.
The instructions on the vial said take two tablets daily instead of two tabs weekly.
The tabs were 250mg.

I knew this was wrong because I am an RN, but if I had taken them I am told I would have been extremely ill or worse. I would have been in Belize in a remote area .

I understand this error should have been reported to Head office by the pharmacist.

I would like to be assurred that it was. I only want to know what checks you have, or need to add to avoid errors in transcribing the order from the script to the bottle.

My wfe had purchased Baby Formula in a can on her debit card when we went to return it as I had bought the same formula too and our baby moved up an age bracket and we also received new debit cards and our numbers are now different from the original receipts we were told we cannot return the items at all and we were told "NO WE DONT CALL HEAD OFFICE, EVER"!!!
Mohammed is the name of the arrogant manager who doesn't listen to reason and who [in his own words] doesn't EVER call head office!!!

Emil Malak
968 Lake Arrow Way SE,
Calgary, AB, Canada
T2J 3C3
Phone: 403-816-4429


Shoppers Drug Mart
243 Consumer Rd
Toronto, On, M2J 4W8
Fax: (416)491-7316

Oct 08, 2009

Dear Sir:

My doctor prescribed to me Plendil (Felodipine) 2.5 mg. I got my prescription filled from Shoppers Drug Mart store # 0307 (755 Lake Bonavista Dr. SE, Calgary, AB), but instead of the 2.5mg tablets which the doctor had prescribed your pharmacist dispensed 5mg tablets with instructions on the bottle to take (1/2) tablet once daily. When I discovered this at home, I went back to the pharmacy with a copy of the CPS (Compendium of Pharmaceuticals and Specialties) which clearly stated that this medication should be “swallowed whole and not crushed or chewed”. The Pharmacist at that time (Mr. Farrukh) argued that this does not mean that the tablet should not be broken, even after I informed him that there is no grove in the tablet that shows it can be broken into halves. He also informed me that there is no 2.5mg generic of this medication and if I want 2.5mg tablets I have to pay the difference between the brand name and the generic. After more than 10 minutes of futile discussion I left the store with the 5mg tablets.

When I phoned Alberta Blue Cross which covers my medication, I was surprised to know that there is 2.5mg generic of this medication and was also surprised to know that the brand name of this medication is cheaper than the generic.

Since I am now stuck with the 5mg tablets which I cannot use, I appreciate your proper action in order for me to get the right dose which the doctor has prescribed to me.

Your cooperation is greatly appreciated;

Yours Sincerely;

Emil Malak
Phone: 403-816-4429