I recently noticed a charge of £10.00 on my online banking, with the reference to a business named www.shopperdiscounts.com - to which i tracked down to www.shoppersdiscountsandrewards.co.uk - somewhat different!

I rang my partner to check if he had ordered anything - his response was no so at this point we were both confused as neither of us had ordered from this website.I was at work so got on to tracking the website down to find a contact number, my partner was in town near a local bank branch so popped in to speak to a customer advisor. They could not track down details to who it was from except the reference to this website - which come up with various links on google, and also some complaint websites such as this one. I read the first comment that mentioned about ordering tickets from the trainline and instantly alarm bells rang. My partner only purchases a train ticket for my mother in January (were now in febuary) so i rang him back and said do you remember anything from the trainline website - ive seen a similar complaint where someone has ended up being subscribed and having a monthly charge to this company - he was totally baffled but remembered he had a pop up appear that offered a form of cashback and subscription free to this discount website - which he clicked to exit - were both not into these schemes often more than not they end up being too good to be true, and he also being the typical bloke would not sign up to anything like this. I found a website similar name called www.shoppersdiscountsandrewards.co.uk - slightly different - which i found interesting just by luck that I decided to use the contact number on their website - and what do you know - it is them! As soon as i started talking about im confused im ringing up on the off chance that its your company I had a reference on my bank statement, the woman instantly said you have been charged? I said yes and I want to find out how and why? The lady i spoke to Rachel - said my partner would of clicked on this and agreed to the terms and given our bank details - he didnt, she also said he would of been recieving emails - but his email account is not accessible - yet they also have our address nothing through the post though!

She said he would of knowingly entered his details - but he didnt, the bank said often these pop up windows you click to dissapear and they stay present hidden behind your screen your inputting bank data into and therefore copying any details - and using them - is this right?? This is the bank telling us this.

Just want to write a more up to date complaint from someone else who has experience this problem - in relation to the trainline website.

Hope this helps you get to the bottom of the situation like a previous complaint letter on here helped me.