toSARGENT <
[email protected]>
dateThu, Apr 28, 2011 at 9:54 AM
subjectShopper Discounts & Rewards - Cancel Confirmation [T2011042700V0S010Z2645446]
mailed-byshopperdiscountsandrewards.co.uk
hide details Apr 28 (2 days ago)
Dear Mr Sargent,
Thank you for contacting our customer service team with your enquiry about Shopper Discounts & Rewards. We are very sorry that you no longer wish to be a member of our programme. We will, of course, be cancelling your membership as you have requested and you will receive a refund of £120. This refund will appear as 12 credits of £10 each in your debit or credit card account within 10 working days. Unfortunatley we are unable to see if you have made use of the service.
We wish to assure you that we take the matter of data collection seriously. In your case, you entered your name, address, email address (then verified your email address), credit or debit card details and password (then verified your password) into the online form following your online transaction with Interflora and gave us your consent to use the information used for your purchase by clicking a 'YES' button below the following language:
'By entering my password as my electronic signature and clicking 'YES', I have read and agree to the Terms of Service and Offer and Billing Details and authorise Shopper Discounts & Rewards to use my name, address and credit or debit card information I provided for billing and benefit processing. I understand the first 30 days of benefits are free and I will be billed £10 a month thereafter.'
Every day Shopper Discounts & Rewards members enjoy cash back savings with hundreds of top online retailers, along with other great benefits such as Best Price Guarantee Protection, Extended Warranty Protection and much more. Our professional customer service team respond quickly and efficiently to customer enquiries about the programme and its benefits. Additionally, customers can have their membership cancelled at any time if they no longer wish to remain in the programme.
Please find attached a copy of the page to which you responded and entered your details.
We would like to thank you for trying Shopper Discounts & Rewards and, once again, we are sorry that you no longer wish to remain a member. We hope that you feel this matter has been dealt with to your full satisfaction. Please do not hesitate to contact us again if you have any further queries on free phone 0800 731 9935 or via email at
[email protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.
Sincerely,
Charlotte
305010
The Shopper Discounts & Rewards Team
This email is from Webloyalty International Limited ("Webloyalty"). Webloyalty is a limited company registered in England, company number 05922626 and its registered office is at Po Box 450, Tubs Hill House, London Road, Sevenoaks, Kent, TN13 1BL, United Kingdom.
On April 27, 2011 at 7:54 PM, "SARGENT" wrote:
DEAR CHARLOTTE,
Thankyou for getting back so quickley to me about this matter,
but i have carefully read and study your reply to me and basacliy i totaly disagree with what has been said in this letter for a few resones
i truely can not remember buy flowers and i can honastley saye i never recived a £15 cash back voucher on what can i ask and if you are
saying i did then well you need to send me proof i used this voucher for what it was ever for becose rest ashored i never had or ever recived a
voucher . and can you allso proof to me that i have been logging on to this website and getting discount or what ever it does becose yet agian
i can ashure you you will not be abeal to find me log in to that site at all so there for why would i pay £10.00p a month for the last 13 month
and not use the that site ones .iam sorry its not common sence would you pay £10 a mth for something you are not gonner use
And you say that i was intiteled to all thes discounts of places can you please proof to me agian on one occashoin ive taken any discount
recived any offers you have sent and ive used it becose you should be abela to proof this to me if ive used any of thes offers or discounts
becose i honestley say in the hole 13thms this company has unlawfully takeing money from my bank account ive never heard or ones
recived any e'mail or corispondens from this company in the 13 months and if the company is say diffrant then they can send me proof
yet agian off dated e'mail or corispondents to me or my e'mail address with they should keep on file .
So i hope you can take all this in to consideration what i have said and show me proof of me use this website and proof of you sending me
discounts and voucher to me and me useing them .
becose iam sorry but i now for a fact you will not be abael to do that so there for i ask you to resolve this matter a.s.a.p. and give me a total
refund of all the money taken up to know witch is a total of £130.00p over the thirteen mths you have been taken it from me .
i would like to resolve this matter between use and calmley but has i expliand in my last letter to you i have had a meeting with my bank
about this matter and they have advised me to see there owen inhouse fraude team witch i have done and iam in the proses of getting all my
docoments redy for them to take the case on next week .
but i do not wish to take this matter any further if we can resolve this matter buy you giveing me total refund but if you deside not to do this
then resashured i will be takeing this matter to the fraude team at my bank and if i can i will report this matter to my local police station has iam
that confident in proofing to them that i have or never have had any nolig of you or you company or ever used your company .
So i look forward to your reply on this matter a.s.a.p and hope we can resolve this matter has quickley has posibel .
THANKYOU YOUR MR PAUL SARGENT, WEDS' 27/04/2011 TIME 19.53pm
On Wed, Apr 27, 2011 at 2:09 PM, <
[email protected]> wrote:
Dear Paul,
Thank you for contacting Shopper Discounts & Rewards.
Our records show that you or someone with access to your credit/debit card completed an online transaction with Interflora. After your transaction, you were offered the opportunity to join the Shopper Discounts & Rewards programme with a £15 cash back voucher and a 30 day free trial. Immediately next to the offer, the Offer and Billing Details were displayed. By entering your name, address and credit or debit card details and then clicking on the 'yes' button to accept the offer, you authorised us to charge the monthly membership fee of £10 to the credit card or debit card that was provided after your free trial period ended.
Shopper Discounts & Rewards is an online savings and discount programme that enables you to earn cash back rebates of up to 10% at over 800 online retailers. In addition, members can benefit from shopping guarantees and protections.
Please be assured that we would never have received your credit or debit card details without appropriate permission from the person who agreed to the membership.
We try to make the offer as clear as possible by placing the Billing details directly next to the offer and sending out a pre-bill notification email within the 30 day trial period. However, we apologise if there has been any misunderstanding in the offer.
Just to confirm, you do have an active membership with Shopper Discounts & Rewards. This membership includes many great benefits, and with your email address and password listed below, you can access them now and start saving.
Go to our site at www.shopperdiscountsandrewards.co.uk :
Enter your email address on file:
[email protected]
Enter your password on file: yorki1967
If you decide to keep the membership, do nothing and the monthly membership fee of £10 will be automatically charged to your credit or debit card currently on file. To change any of your personal information or to provide a different card you would prefer the monthly fee to be charged to, visit your 'Member Profile' while logged onto the site.
However, after reviewing the membership if you decide Shopper Discounts & Rewards is not for you, simply follow one of the options listed below.
Call us free phone on 0800 731 9935 Monday-Friday 8am-8pm and Saturday 9am-4pm or contact us by e-mail at
[email protected] .
Use our Benefit Cancel Centre by going to our 'Contact Us' area on our website.
You will receive an email from Shopper Discounts & Rewards confirming that your account has been closed.
Sincerely,
Charlotte
305010
The Shopper Discounts & Rewards Team
[email protected]
0800 731 9935
This email is from Webloyalty International Limited ("Webloyalty"). Webloyalty is a limited company registered in England, company number 05922626 and its registered office is at Po Box 450, Tubs Hill House, London Road, Sevenoaks, Kent, TN13 1BL, United Kingdom.
On April 27, 2011 at 1:43 PM, "SARGENT" wrote:
hi hope you don’t mind me getting in contact with you regarding money been taken from my visa debit card,
well just over a week ago i received my monthly bank statement and when i open my statement i found out my account was over drawn by £6.00p and i couldn't understand why this was
so after looking through my statement i found a name on it witch i had never heard of before and that name was, ‘’ SHOPPERDISCOUNTS.CO.UK 08007319936 GB ‘’ and thats how it
appears on my bank statement and at the side of it taken £10.00p out of my bank account has i have never heard of this company or understand how the company have got hold of
of my card details to money out of my account I've no idear so there for i immediately informed my bank of this matter has i do believe it to be Froude has i don't now who this company is
and to my amassment i found out that the company has been taking money out of my account since 12/04/2010 last year a total of £130.00p am so shock at this matter aim now in talks
with my bank and there anti fraud team regarding this matter and at the moment just getting all the documents and statement together ready to pass on to the fraud team .
but my bank advised me to try contact this company or your company regarding this matter witch i did do i rang the tel no’ 08007319936 on sat the 23rd April 2011
and i got connected to a gentleman witch i must say he was very unhelpful because i didn't want to give him my details because at the end of the day he could have been any1 at the over
end of the line so basically he was very harsh and very rude he more or less said it probably was me who had agreed to to this money been taken and that i must have click on to a link or something
and more or less it was my problem i try explaining that I've never heard of that company never have i ever received any confirmation about this company and since talking to the gentleman on sat
I've gone through all my E-mail's incoming and have search through my junk mail of both my e-mail addresses witch are this one
[email protected] and
[email protected] and i can not find anything
what so ever to do with this company what has been sent to my emails addresses at all has you can understand i can not go back as far as last April has junk mail is deleted every so often ..
Well i think i have explained more or less everything i can to you on this matter and i hope you can help me on this matter and if i can help any further please do not esertate getting in contact i now you
will need to see my statement has proof that is ok and at the end of this letter i will give you my details and a contact number if you want to get in touch with me because aim not Shure what over details
you might or want off me so please do get in touch if need bee and hopefully can resolve this matter hope so .
thank you again for looking in to this matter for me ...
YOURS MR PAUL SARGENT
15 RIDGWAY STREET
MILES PLATTING,
MANCHESTER.
M40 7FZ.
TEL’NO, 0161 2779628 or mobil 07594 236484
bank is NatWest at Portland street Manchester.
27/04/2011 time 13.11pm wensday
