Simple situation - Pharmacy staff member takes job frustration on me. Yells at me because they are understaffed and dont have time to fill my prescriptions.
I complained on the survey, called the customer service line and reported problem to a pharmacist at the store.
Everyone is very sorry - if it happens again call them.
I decided to move my business and end collecting optimum points for airmiles.
No one person is regretfull that they lost my business. I thought I would try again to make my point, but customer service really cant figure out the issue.

No customer retention policy or department exists.

I did all my food shopping there -

Mic Gagne