Dear Sir/Madam,

My mother Mrs P Thangamani EB Colony Seelaikanpatty, salem is in a 1.5 lakh Chit group (Group code 70007, ticket number 9) in Salem I, Cherry Road branch of shriram chits.She pays 5000 for 30 months and her group is about to finish in around sep 2009.she visited me to UK for 4 months (from oct 2008-feb2009) and she informed and enquired before hand to the branch that she is going away and they said donot need to worry and she can pay her dues when she had returned. But when we returned on feb 2009 we are shocked to hear that we were removed from the chit group and we wont receive any incentive(That she had earned over the the past 2 years) and instead we need to pay the penalty aswell.We are forced to consent for everything and gave a letter to refund after deducting the penalty(?).But still we have not heard anything from them and no proper response from the branch.We are completely shattered by the attitude of this reputed company towards its valuable customer.We have decided to take this issue further.Kindly guide us in this respect.Thank you very much.

Regards,
Dr V P Saravanan,
United Kingdom.