I ordered photocards and photos which I received. However they were off color and I had them made at another place where the same photo came out perfectly. I asked about their 100% customer satisfaction guaranteed and was told I could pay to have them returned for credit. Otherwise I could have them reprinted with a different message? *why when it was the photo that was wrong?*, or credit and have an order printed in the future.
I did not want any future orders. I was totally unhappy with the phrase 100% guarantee... They only give you want they want to give you. I asked for a label to return the product but was told I would have to pay to return them even though their color was wrong. They insisted they used quality products and they would not refund my money.
Who wants to use a company that doesn't stand by their guarantee.

My credit card was charged for shipping of an additional book that wasn't authorized. It started off the during checkout, I accidentally chose state code FM instead of FL (for Florida obviously). I figured this out not even 12 hours later, went in my account an updated. I spoke with a rep and they advised that the book will be returned to them, they would correct and resend. they advised that we can place an order for a new book, only shipping would be charged I asked at this point (here are my exact words - Thank you for your response... "if I opt to pay the $8.99 ... will I have the book by the 20th?" (representative comments: We have placed a reorder for you at no shipping cost only)... UM>>>> HELLO!!! READ MY QUESTION. long story short - I was charged for this reorder in which WAS NOT approved. I wish I could post this entire email trail. I have NEVER been so disappointed in anything as much as this. There are OTHER websites out there that offers the same services and I guarantee that I WILL NEVER use shutterlfly again. Come to find out, I just got off the phone with customer service because of yet another email advising they are crediting my credit card with $.63... I called to ask them TO NOT touch my credit card again and where the heck did SIXTY THREE cent come from! - The guy who finally could figure things out was able to brokenly explain - but as info, they are not located in the US and definately have a language understanding problem via email.

Warning... make sure you are careful to NOT get overcharged and that unauthorized charges are not made.

Shutterfly gave my CC information to "Reservation Rewards" who charged me $12 for 6 months, which I never authorized. When I called Shutterfly about it they immediately gave me all my money back, practically begging for me not to give them a hard time.

They were clearly in the wrong and it shocks me that a corporation would abuse a consumers trust- ESPECIALLY after I bought $300 in christmas presents off of them.

I'll now take my business elsewhere.

I just placed an order for photos through Shutterfly's Web site. I indicated that I would be picking up the photos at my local Target store. Upon check out, Shutterfly is not only sending my photos to Target for pick-up, they are also sending a duplicate to my home. Not only are they sending me a duplicate I do not want. They are also charging me for them - including shipping charges. This is one of the worst online shopping/ordering experiences I've ever had... and I've been a professional Webmaster for 8+ years at a $3+ billion financial institution.