Our house in Tahoe has Sierra Pacific Windows. While under warranty, we needed to replace five windows due to moisture between the panes. At first the company employees were very nice and easy to work with.

My problem with them is that it took FIVE different visits and around 12 months for them to complete the repairs. Each time there was a problem. I was okay with it and worked with them to reschedule each time.

The last time it was done, was winter. When the snow melted, I saw damage around the trim boards where the glass was replaced. They said that they replace the glass from the inside, not the outside, and took no responsibility. They agreed that the damage could not have been weather or anything else.

The only reason to work in that space was for the glass, yet they took no responsibility and told me that it is just a mystery. They could not give me any other reasons why the trim was damaged right where the nails are that hold the trim up.

Looks like someone tried to remove the trim by taking nails out, but the wood splintered.

They did not help me fix this, and yet agreed with me that no other worker would need to access that area, and it was not weather either.

A real mystery, all right.

I would not recommend this company to anyone. They do not help you when there is a problem.

Do not trust them to do work on your house when you are not there. They told me that they do this all the time and that they take full responsibility however when a problem came up they said it was a mystery!

Considering how much money was spent on their windows and French doors in my entire house when it was built, I think they should have better customer service.

Do not trust this company. They do not care about their customers.