We bought an Ariston washing machine, among many other home products, at the Home Living Fair organised by CIMB Bank at the Putra
World Trade Centre in August 2009. We were told the fair was supported by the principal (in this case Obicorp / Signature Kitchen / Cabinet Industry), as such, to secure an offer price, we have to pay up with CIMB Credit Cards on the spot, even though we did not want immediate delivery.
When we asked for the Ariston product to be delivered to us in October, we were sent a unit of washing machine which was obviously a display unit- no original packaging, discoloured exterior including the control knobs and stickers/product labels on the machine which was tattered and old. We asked the dealer who sent the machine (Ga Hing Trading - Jln Klang Lama, KL) to give us a new unit- to our surprise, we were told this model was a discontinued model and that unit was the last unit. We then reminded the lady in charge - Darry Wong, that she promised the price we paid for was for a new unit, not a display unit- furthermore, nowhere in the invoice/order was the word "display unit" ever mentioned. She was very rude and claimed that the unit was not a display unit- she even cursed herself that she would be killed by a car if she ever walked across the street. Upon insistence, she reluctantly took back the unit.
We then informed Obicorp / Signature Kitchen regarding this matter.
The salesman Hilman and Ah Wai seemed to be willing to help by sourcing a new machine for us. However, we waited and waited for a few days and there was not any news from them. We then called up the Sales Manager, Mr Kent Chan, who told us flatly that the company is not responsible for any products sold by their dealers - HOW IRRESPONSIBLE CAN A COMPANY BE?
We then informed him that we were told the deals offered by dealers at the Home Living Fair was supposed to be fully supported/ backed up by the principal country - to this he still refused to help and remained arrogant.
The point is- besides the CIMB Bank, Obicorp / Signature Kitchen / Ariston are very irresponsible and totally not trustworthy. How can anyone have the confidence to buy any products from them in the future- be it Arston products or Signature Kitchen kitchen package in the future?