We purchased an extended warranty service contract in 2004. If contract was not used within the 5 year period, a refund was promised for the value of the contract. We did not use the service contract. We started the refund process in September, 2010. We have provided all the paper work and jumped through all the hoops and after many promises and delays, the last being we were told our check would be mailed March 4, 2011, we have not received our refund. In our last attempt in getting information re: our refund the employee in refund dept. told us a check was never cut or mailed and she had no idea why. If you call Signet now you get a voicemail saying they are closed.

I finally received my refund through SFG. It took eight months! When they gave me a date, I followed up with a call. I learned that you don't leave messages but tell them you will hold. I would put the phone on speaker and continue with what I was doing. Some days I would call seven or eight times. Once you get past the squeaky voice that directs calls, find a contact person. On top of leaving a paper trail, I documented every phone call. By the time I was through they pretty much knew who I was by voice.
Filing a report with CA BBB helped also.

The dealership where I purchased the extended warranty no longer deals with SFG. They are thoroughly embarassed to by associated with them. They also helped get my refund by having their own contact person.

GOOD LUCK!! And don't ever ever give up.

I purchased extended warrenty on a 5th wheel trailer. If not used I would be refunded the amount If not used. I did not use the warrenty. I was checking my paper work and found I was over the 30day refund period by 14days. I called Signet Financial and got the run around and was advised to bad I was past the 30days. Signet Financial took my money. STAY AWAY!

I purchased a 72 month extended car warranty from Signet Financial Group on 11/26/04. The warranty was refundable if there were no claims on the warranty. There were no claims so in July of 2009 I requested a warranty refund in writing via regular mail. I did not recieve any information, so in September of 2009 I sumbitted another request and sent via certified mail. I recieve a letter back saying I was not a customer.

After several phone calls, message left and no response I finally did get ahold of someone live. We found out they had my information incorrectly in their system. I was then told my request had to be sent 30 days from the end of my term and I did not do that.

The term on my contract clearly states 72 months purchased on 11/26/04. My notice in July and September are well within that 30 day notice. Apparently Signet claims my term actually started on 6/13/03, a year and a half prior to me even purchasing the vehicle. How is that possible? How can someone purchase a 72 month extended warranty on a vehicle a year and a half prior to them even owning the vehicle?

That said, my July notice would still be sufficiant notice. Signet asked for a copy of the letter which I sent. They then said it wasn't good enough and I would need to provide a copy of the postmarked envelope or a certified reciept. The letter was sent to them, they have the postmarked envelope, I can't provide that to them, it's already in their possesion. Secondly, the July request was sent via regular mail, there is no certified reciept. I is not required to send requests certified per their own contract but yet they ask for it as proof.

This company is intentially deceptive on their contracts to avoid refunding warranties. A live person never answers, you only get voice mail and they rarely, if ever, call you back.