This company has provided terrible service. I still have not received the correct product- they have charged me for the item.

In May, I ordered an iSol Plus by phone and they delivered a different product -the iSol Plus 2X (similar name, PN is only 1 digit off) I know I requested the unit with the variable voltage as recommended by the sales guy.

Easy to see how they slipped up.

I quickly returned the product, was assured they would ship the correct unit on receipt. They have had the return over 11 days and I cannot confirm if they have shipped or not. I have not received any tracking information.

My emails, help ticket and voicemails are not returned.

I asked to be credited for the $4 return shipment and was told no - somehow it was my fault for the incorrect order (?)

I strongly recommend you buy elsewhere. If they are this screwed up over returns - how can you expect them to stand by their product.

Turns out the phone sales guy was an "owner" and denies that he put the order in wrong. What legit business gets is shorts in a knot over $4??

Will report on the product if it ever arrives. I am now talking to my credit card and the NY State Consumer Board.