I called AT&T on an entirely different matter and they told me that my long distance carrier had been switched to another carrier. I asked them to switch it back for me and to put a block on my account so that this would not happen in the future, they complied. The following month I get a bill attached to my AT&T bill from SILV Communications. It seems that they pre-bill for their services and so even though I had only been switched for 5 days they charged me for a full month. When I called a month later to ask for a refund for the other days that I had not been on their service they told me that since I had only cancelled the service with AT&T and not called them directly it wasn't actually cancelled and I was billed for another month. So the total was now $380.

I started to get frustrated and asked who from my company actually authorized the switch to their service. They said that they would play back the recording for me. They played it back and there was a woman who said that her name was Sarah Mulligan and that she worked for my company and that she was authorized to make changes to the account. WE HAVE NEVER EMPLOYEED A PERSON BY THAT NAME! We are a very small company of 5 people and I am the owner and president and the only female that was working for the company at the time the switch occured. I was completely appauled to here someone say that they worked for me and that they were authorized to make changes to my account. When I told the rep at Silv that no one with that name has ever worked for us she said that she would discuss the matter with her supervisor. She came back in less than a minute and told me that she was now able to refund the total amount that had been charged for the two months but it might take two billing cycles to see the refund. I am currently waiting for the refund.

Like the others before, I was contacted by a man who said he was an AT&T representative, my current phone provider. He represented himself as an AT&T rep. while offering me a discount on my long distance and other phone services. He stated the long distance would be provided by Silv Communications. Two months later my AT&T bill arrived with crazy charges from USBI...none of these charges were legitimate. When trying to contact someone to discuss the matter, I was given the run around. I was informed the only way to contact Silv Communications directly was through mail. AT&T needs to do something to help protect their customers. Watch out for SILV COMMUNICATIONS!

Silv Communications fraudelent charged my account for months. They had a recorded of a peron on my job site that stated they had authorization to make changes and they didnt. I am the only one that has authorization. I requested they cancel my account and credit me back and they didnt. They stated they had the right to fraud me and take my money. I am not happy and want to have a class action suit. they have done this to many people.
Ryan

I was called by a company that told me they had partnered with AT&T to provide me cheaper rates as Verizon was coming into the area and they wanted to go back and provide their customers with better long distance rates. I fell for it and before long they were recording my birthday as I agreed to their plan. My next months bill that I received from AT&T had a line item from USBI with the number of 1-888-472-8724. Once I called that number I spoke with a rude representative that would not allow me to speak with a supervisor. I then called back with AT& T 3rd party call and we ended up with the same scenerio where she actually argued with me and the AT&T representative over the fact they had receorded my conversation agreeing to the change of service to their company. However, it was convenient that the lines they used to sell the service was not recorded. She blamed it on an independent marketing company and said since she could not hear the conversation she could not credit my bill. She ended up hanging up on me and the AT&T representative. The AT&T representative told me she could dispute this portion of the bill and had three months to resolve it. The supervisor then played back me agreeing to switch to this company.

Same experience for me as reported by Pissed. Major nightmare, their representative (whose name I have) claimed to be acting on behalf of AT&T and that he was offering me a less expensive plan. Gave me a confirmation and phone number to call back which was actually an AT&T number. Of course when I called they had no idea what I was talking about and no record of the confirmation number. So until the charges showed up on my bill - two months later - I had no way to confirm anything about the plan.

Was supposed to receive something in writing. Never got it. Was supposed to get a very specific credit on my bill. Never got it, and when I finally got a number to call them they stated they 'never give credits and never heard of such a thing.'

WATCH OUT FOR THESE GUYS!!