MY PARTNER JUST BOUGHT ME A SILVER DOGTAG PENDANT FOR CHRISTMAS FROM ARGOS IN WREXHAM NORTH WALES,ITEM NO219/5470. THIS ITEM CAME WITH 12 MONTHS WARRANTY. THE PENDANT JUST FELL FROM MY NECK AND WHEN I EXAMINED IT THE MAIN LINK WAS NOT COMPLETE.WE TOOK THE ITEM BACK TO ARGOS AND THEY WOULD NOT EXCHANGE IT FOR A NEW ONE.IAM VERY DISSAPOINTED WITH THIS. MYSELF AND MY FAMILY PURCHASE MANY ITEMS FROM ARGOS FROM YEAR TO YEAR.I CAN SAY THAT I WILL NO LONGER PURCHASE ANOTHER ITEM FROM ARGOS DUE TO THIS AND I WILL BE TAKING THE MATTER FURTHER. I WILL BE CONTACTING TRADING STANDARDS TO SEE WHAT THEY SAY. I WOULD ALSO LIKE TO HEAR FROM WHO IT MAY CONCERN FROM ARGOS, WHY DO ITEMS COME WITH 12 MONTHS WARRANTY AND YOU CANT EXCHANGE DAMMAGED GOODS? YOURS A HAMMETT