We bought 2 Silverleaf red weeks through another source. When sales finds out our weeks are paid off in full but that we didn't buy from them they don't like it. They realize they have to allow us the full equity of both properties and it *** them off, even though we are not planning on buying additional time.

Last two sales pitches were a month apart. When we turned them down again -hey, they were giving us $150 so we went! - they were very rude.

We have never had problems with scheduling. They even worked with us when we were unable to go for our week at the last minute due to an emergency by banking our week for another time without charging a reschedule fee.

We are going this weekend to use some of our days and will see how we are treated now after the last and final- as far as we are concerned - sales meeting. After reading the complaints here, I'm hoping we don't get the shaft as others have!

If you go and sit through the 90mins and view the property you will see it is not well maintain the cabin that we were shown were dirty and smelled old and mouldy that should be a clue not to buy a real bad place and spirit incentives is a joke. you need to write the dates you want to travel first then when you get the dates they try to tell you to pay more and update the package if you take the non update you are put in a low rate hotel that is not very nice for a animal to stay someone needs to report silverleaf and stop them from this.

We almost cancelled & we should have. High pressure sales. My husband & I aren't emotional buyers Thank the Lord, so it was easy to say no. I did feel bad for the kid who first met with us though. He was so young & seemed like a good kid suckered into that atmosphere.

The "90 minute tour" turned into over 3 hours when we wouldn't buy. We never received the $40 voucher / gift card. We won a "bigger prize" the cruise.

They did advise us of the $100.00 refundable deposit, but not the $179.00 per person charge with limited dates leaving from Galveston.

I can buy a 4 day cruise to Mexico for the same or less than that on certain travel dates.

I dont know how they got my number but these Fuckers Constantly call me every 3 minutes.WTF!!
Im registered in the dontcallregistry and still these guys still call. All hours of the day and night
No one answers on the other line. I told them to stop calling but they are to dumb to listen. I even asked to be removed from there list. I blocked there number but they get around it.
I went online and found out that many other people have complained and found more info on them.
the president of the company is Sharon K. Brayfield.
1221 River Bend Drive
Dallas, TEXAS 75247
The phone numbers that they DON’T want you to have are 214-631-1166 and 817-440-1000.
Chairman & Chief Executive Robert E. Mead
President Sharon K. Brayfield
Chief Operating Officer Joe W. Conner
Chief Financial Officer & Treasurer Harry J. White Jr.
Secretary Sandra G. Cearley
Sharon’s home address is either: 2125 Texas Ash Dr
Irving, TX 75063
Or
4115 Shadow Gables Dr
Dallas, TX 75287
Silverleaf Resorts, Inc., Dallas
Thomas J. Morris, 214-631-1166 x2218
or
Investor Relations @ ICR, Inc.
William R. Schmitt, 203-682-8200
or
Media @ ICR, Inc.
Alecia Pulman, 203-682-8259
Some email addresses for you to complain:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Domain Info:
Registrant:
Silverleaf Resorts, Inc.
1221 Riverbend #120
Dallas, TX 75247
US

Domain name: SILVERLEAFRESORTS.COM

Administrative Contact:
Jones, Mike [email protected]
1221 Riverbend #120
Dallas, TX 75247
US
214-631-1166 x7400 Fax: 214-775-4315

Technical Contact:
Jones, Mike [email protected]
1221 Riverbend #120
Dallas, TX 75247
US
214-631-1166 x7400 Fax: 214-775-4315
Others complained on numerous sites such as http://whocallsme.com/Phone-Number.aspx/8174401027.
Now I know who these guys are. You guys need to stop hounding me.
WHAT sucks more is that when they are blocked they call back on a 00-000-0000 number as an unknown or private.
You guys need to stop.

My wife and I are Silverleaf timeshare owners since 2006, and I regret the day I signed the note.I would like to express how Silverleaf has managed to basically strip my family of thousands of dollars. I have to admit that it was partly my fault for letting this people "suck me in" into buying one of their properties. I should've taken the time to think things thru, but that's just it, once you're in the closing booth, you don't have a chance against their very well put together sales pitch that they use to confuse even the smartest buyer.At first I was really reluctant to sign, but i was reassured by smiling faces and sound explanations that there was nothing to worry about. I thought I asked all the right questions [or so I thought]. So, It all started when we received a letter in the mail saying

that we won won a free vacation of 1 of three presents including a brand new car. They say all you need to do is come for a free 1.5 hour presentation on their resort. They also promise a $40 gas card from Spirit Incentives. These guys are a total scam. The presentation is a high pressure sales job preying on what appeared to be uninformed and unprepared families. Our sales rep was so eager to close the deal that he offered to drive back with us ( a 2 hour drive) just to pick up a check for our down payment. Feeling pressured by this "army" of sales people that kept coming to the desk, we finally cave in. Just 24 hours after we signed the documents we drove back to the office, and asked to talk to the sales rep that sold us the package, after waiting for 3 hours this person finally showed up. After we told him that we wanted to cancel the whole thing, he told us that that wasn't an option, and the only thing we could do for us was to downgrade the initial package he had offer us, so of course we accepted ( $200 for 7 years, how stupid was I ).

We bought the "deluxe package" with access to over 13 diffetent resorts, but everytime single time we wanted to use the resorts, everything was taken. Its been almost three years and I was only able to use the resort three times, both times for only a couple of nights. On top of my $ 200 a month I had to pay an extra $ 50 / night to stay there, a small detail that wasn't disclose at the time we signed the contract. Not to mention, that the resort where we stay in Galveston, TX was dirty, the customer service people extremely rude, the room was dirty, the bath tub nasty, there was hair all over the bathroom sink and bath tub.

Their customer service people are plain rude and sometimes they get belligerent on the phone when they we try to get some explanations regarding our membership, and we always get the same answer.. " read your contract".

In order to use some of the amenities inside the resorts we are asked to pay extra. another thing they forgot to mention during the sales presentation.

To recap, we got so fed up with this company, their poor and rude customer service, their lies, etc, that we decided to pay them off. We called twice to let them know that we were planning to pay off the account and we need it to know the exact pay off amount, instead of just giving me the pay off amount they transfered me to another sales rep. who tried to sell me an upgrade instead of paying them off. After i said no, they simply hung up. I specifically told them not to take any more money from my account as I was planning to pay them off. They told me "no problem". But, right after the check for $ 6400.00 cleared to took the monthly membership of $ 200 from my account, which I had to close afraid that they would try to take more money out. I was right, and they cost me an extra $ 70 in NSF charges. It took me 2 weeks and several phone calls to get my money back. Just today i got a call from the billing department saying that i still owed them $ 77 to pay off the account, this is 2 weeks later after I received a letter from them telling me that the account was paid off and the lien released. They tried telling me that that letter was mailed by mistake and that if i wanted the lien released i had to pay the remaining balance. So, after 45 minutes on the phone with them they finally agreed to credit my account the $ 77

I just want to warn other people about Silverleaf resorts, and to do their "homework" before they rush into buying any properties from this company. I recently researched this company and across thousands of complaints.There are hundreds of complaints posted on the BBB website alone, and lots more all over the internet. Let this be a warning to everybody not to buy from this company, unless of course you don't mind throwing your money away and having to deal with a company that cares nothing about its members.