We looked around for a mattress for weeks & thought that if the company was the same we should be good shopping on line & saved a bit of $. Were we wrong this mattress is so hard on the edges it's uncomfortable to sit the middle gets a little better but not even close to the ones we looked at in stores. So next time we want to save a little $ we won't be shopping on this site. Very poor customer service too

On 1/17 I contacted simmons related to our 3 year old beautyrest mattress sagging. Simmons opened an inspection case 477494B/fa. The mattress inspector came to check the mattress. His inspection consisted of running a weighted piece of sting across the mattress and placing a level bottomed ruler in the middle of the mattress so that the actual indentation would be measurable. He then pressed down on the mattress and while the mattress was resetting to its normal position he then took a picture and said that it was 1 3/8in depressed and simmons usually requires 1.5in depression to replace the mattress. Well, I can assure you that this mattress is far more than 1 3/8in depressed. The sag in the mattress is more than noticeable to the naked eye. Chatting to me while waiting for the mattress to rise ensured that the inspector got the type of numbers that he wanted. This inspection was absolutely flawed and in no way did it measure the type of depression that the mattress is actually experiencing. In addition to this, I have sent 4 unanswered emails to the customer assistance email address that I was first corresponding with. My emails were asking for the contact information for a supervisor or a manager at the warranty department. All 4 emails when unanswered. This type of customer service and warranty service is an absolute disgrace. I am willing to go to great lengths to ensure that many people hear this story and see the actual mattress. I will take the mattress apart if I do not receive a fair warranty settlement, I will display videos of the disassembled mattress online to warn potential customers what to expect with a 3 year old mattress from simmons. I will instruct potential customers how to identify simmons mattresses (even if branded by a different name) and I will definitely make sure that simmons bottom line (their profits) are negatively impacted. This complaint is the beginning of my online campaign to bring awareness to mattress shoppers to avoid simmons products at all costs. I have also filed 2 BBB complaints and a complaint on www.pissedconsumer.com

Today (2/2/11) I called simmons customer service at 877-399-9397. The customer service rep that I spoke to would not put me in touch with a supervisor or give me any contact information for a supervisor. She informed me that my claim had been denied and that I could re-file again in 90 days but that would be useless because that new claim would also be denied. Such despicable customer service from this despicable company.

Like many other complainants, I bought a Simmons Beautyrest firm king size mattress that started to sag and cause lower back pain within a year or so of purchase. After two years, I finally decided to replace the mattress.

Unfortunately, I don't have the original paperwork, but if I did, I'd be filing an FTC complaint.

What a piece of overpriced garbage!

There has been one thing that I noticed when people complain about the bedding they purchased. I noticed that people fail to include in their complaint the full make and model of the bedding and if they purchased the mattress and box spring or just the mattress. This information is extremely helpful to the consumer. Blaming the company in full is not the way to go when you just had a bad experience with one particular model, customer service rep., whatever. I don't believe that makes the company that makes the beds bad to deal with. I sell beds for a living and maybe our company is different but, whenever one of our customers has a problem with a bed they purchased from us, we are more than happy to rectify the situation ASAP. Most of the time the problem is a comfort issue and they don't give the bed time to break in. Other times, they don't purchase the box spring that was meant for the mattress so they get sagging and then there are the occassional manufacturers defects. I have noticed that a great deal of people when they shop for a mattress they look at price. That's NOT how you shop for comfort. You have to lay down on the mattress for a couple of minutes to get a feel for the mattress. Pick a couple of very comfortable beds, then work on pricing. YOU CAN'T PUT A PRICE ON COMFORT OR A GOOD NIGHTS SLEEP!! So PLEASE!! Think about what I just said before criticizing a company for one defective product. You can say something bad about a lot of beds from all manufacturers, but you can also say a lot of good things about them as well.

I just purchased (1/17/09) a Simmons Beautyrest mattress. From day one I experienced terrible sagging, hard hump in middle and on sides, even though using proper frame according to Simmons customer service and warranty. Sagging only happens when you lie on it (at least so far). Warranty only if sagging while not lying in it. I agree that Simmons has committed fraud and false advertising and that their product should be taken off the market. We spend so much money and end up with a bad mattress and back and neck pain/problems. They shouldn't get by with this. I want to start a class-action law suit and warn other consumers as well. Please contact me at (314) 497-1991 or email at:
[email protected]
or
[email protected]
Thanks,
Tammy