Bad news on two fronts: Simmons Pillow Top and Simmons response to defective mattresses. In October 2004, we purchased the top of the line Beechwood Summit from Simmons (Mattress Gallery in a Southern California store). Out of the box, the mattress was uneven and caused sinking into crevasses. Since this was contrary to the showroom experience, either: a delivery mistake was made, the showroom mattress was not what Simmons delivered or we had a rare defective. No, it was the proper delivery. Assuming the latter we went through the defective policy inspection routine. If you make a defective claim (even on a brand new mattress) then you are in for a treat. The 3rd party inspection company (Sleepteks America) uses tools and methods that are less advanced than those used by Barney Rubble and Fred Flintstone. I won’t humor with their mattress company biased process; just pray that you will not need to go through it. In the end they determined that the mattress was within specification; not defective. This was not a surprise since they really do not test anything. Rather than sue (which was a real possibility and would only be appropriate for Simmons and Mattress Gallery), we chose to do the comfort guarantee return (a feature that they offered if you are not happy with the comfort of high end mattresses after a purchase). We selected a non-pillow-top mattress of the same brand-model. It worked. Recommendations: 1. Assume that your warranty (even when brand new) is worthless 2. Do not buy a pillow top 3.