I bought hardwood floor from Simple Floors and used their installer because they promised me they have qualified installation crew. However, they sent someone without license only delayed the completion of installation but also messed up my home. Their installation crew installed the wrong wood material for the stair noses, and then they painted over the stair noses to try and disguise the mismatched materials. They improperly re-installed our bathroom sink pedestal after completing the bathroom floor. They also damaged the bathroom wall while trying to fix the sink leaks they caused. They did not caulk around the toilet base when they reinstalled it after the bathroom floor was completed. The toilet has also had some flushing problems since they re-installed it. They did not properly re-install the wood floor baseboard. It was broken in places, it stuck out in another place, and there was a missing piece in one area. Your installation crew charged us an additional $ 650 to correct these mistakes.
They ignored my complain and billed my credit before the completing the wood floor installation at my house.
This is the worst service I have ever had. Don't ever work with company.

horrible company. I bought 1000sqt of the Brazilian Teak and it turned out to be a horrible mistake.Every box has multiple different sizes and it's impossible to install. They told me to open it out so it can "absorb moisture" but it's just their trick. When I try to return it, they said the open boxes are not returnable. There are 25% restocking fee and only 15 days for return of unopened boxes.This company has only one sale person/boss. They have a small warehouse. Do not buy anything from them. If you plan to sue them, I'll be very interested to help you. forest48 at yahoo dot com

This store's product is AWFUL!

We went with the Steinway Cherry laminate Artisan Flooring because it appeared to be beautiful and durable. How wrong we were! We have used laminate flooring in the past and it was a well-known, slightly more expensive brand. We should have stuck with what we knew and trusted but we wanted to save some money.

Nearly all of our flooring is defective. We purchased 1, 200 square feet of this product. When you install, the sides of the planks chip off showing the green underlayment. The topcoat chips off easily and forget the durability if you drop ANYTHING on it. In addition, it is not glueless. If you do not glue each strip together at the top, they pull apart within 24 hours, leaving wide gaps between planks. We found this out after we installed a roomfull of it and had to go back and re-do it before moving on.

After having these issues, I contacted Simple Floors because the product is supposed to have an AC3 wear rating (meaning heavy residential and light commercial traffic). It should not damage like this. I offered to drive back the defective planks as well as all the unopened boxes. According to their sales department, I have to PAY for one of THEIR inspectors to come verify that it is defective and the cost was $400! You tell me how neutral that inspector would have been.

We are now in the process of pulling up ALL of the flooring we have installed as it is useless and we are out the money we spent. We still have over 30 cartons of unopened flooring that Simple Floors will not accept back.

Bottom line---DO NOT WASTE YOUR MONEY! These people are scam artists with a horrible product.