Ordered a camera (Nikon d3100 kit) 23/96/2011 with a promise of 2 to 5 working days delivery.After numerous e-mails in which my questions were never answered I have decided to cancel my order, This company took over £400 from my credit card and as of 18/07/2011 are unable to give a delivery date. Unless I get a refund quickly I intend to contact trading standards and my card company. The company seems to be a scam not keeping to the cntract they agreed with me, I would advise nobody to use them as they say that non delivery is due them be inundated with orders-if this is the case nobody who ordered since 23 June will have received their goods.

This company pretends to be operating from Boston, MA but in reality is located in Hong Kong. The pretend to have hard to find items in stock. When they receive an order instead of shipping the merchandise they delay and give multiple excuses. For example, we have sent the order to dispatch for scheduling. When the order is canceled they throw up a bureaucratic smokescreen to delay. I have no idea if my money will ever be refunded. It is obviuosly a big mistake to deal with this outfit.

I ordered a camera because they claimed to have stock and a competitive price. After placing the order I came across a site that said this was not a smart thing to have done. I did phone them to find out when they would be shipping my order and was told they were out of stock. I then cancelled my order and got an acknowledgement on May 10th 2011. I have phoned them continually and am told that my refund is in the last stage of the credit department. Finally today on June 7th I was recommended by them to put the situation into dispute with my credit card company!

After ordering 2 MacBook Pro from them on February 10th, 2011, I was asked to send a scanned copy of my passport, visa card and utility bill to verify my identity since this order cost 3, 200 euros.

After sending them the required proof, their email replies go like this:

14/2/2011: notified that they received the documents and my order is been processed
17/2/2011: they told me that they are trying to ship the order as soon as possible and will be notified by email when they do. Order is expected to arrive 2-3 business days after shipping
21/2/2011: told me that after "chasing" my order with their logistics department, they are unable to provide me with even an estimated dispatch date due to a very high volume of orders
22/2/2011: told me again that their logistics department is still suffering from backlogs but they will handle my order on a priority basis
28/2/2011: informed me that upon packing my order, they discovered that the 2 macbooks were damaged and had to be returned to the supplier. Unfortunately though they didnt have any more in stock so a "gesture of goodwill" they asked me to choose a replacement product and they were willing to cover the price difference if any

On 29/2/2011 I replied and told them to send me the next available 15 inch model, which a price difference of 160 euros per macbook.

1/3/2011: they replied that the price difference was too big and they couldnt cover it

On the same date I asked them what was the maximum price difference they were willing to cover and they said that they could only cover very small price differences.

On 2/3/2011 I offered to cover half the price difference and they could cover the other half since this mess was their own fault.

4/3/2011: they replied that they can not again cover half the price difference.

At this point I emailed them back asking to cancel the order completely and refund me the money.

7/3/2011: informed me that my refund request has been forwarded to their accounts department and once it was processed, I would receive an email from them.

After waiting a few days, I emailed them again asking whats taking so long to refund the money since it only took them 2 days to run their verification check and charge my credit card.

11/3/2011: informed that the refund takes 3-5 business days depending on the workload of their accounts department and was "assured" that they will refund me anytime soon.

Today, 16/3/2011, I emailed them again since I was still not refunded nor had I received an update from their accounts department.

I am starting to think that they will never refund me and I will loose 3, 200 euros!!!

I have all of my emails and their replies in a single email thread. Is there anything I can do to get my money back as soon as possible?

Simplyelectronics have targeted camerabox and created malicious and fraudulent claims that Camerabox. Camerabox has served 356, 727 customers as of 25/11/10 and to help build their own business Simpleyelectronics have created this malicious campaign. As Camerabox legal representative we are looking for substantial damages and an apology from simplyelectronics.net. Whilst these damages are being sought we are making all customers aware of the situation, unfortunately as Simplyelectronics are a Hong Kong based company and do not come under UK law this may take time, hence this post regarding malicious and defamatory statements regarding Camerabox.co.uk by Simplyelectronics.