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economystic
April 12, 2011
Late Refund
I made an online order from this company. 5 Days after my order, they requested for a copy of my ID, credit card and utility bills. I refused to give them and cancelled my order. Then, they did not refund my money back for 45 days. At the end of 45 days passed with countless attempts to contact the firm I issued a complaint through google checkout whom I used as payment method. They refunded the money next day!
This company has a terrible consumer services and return policy. During this 45 days my searches on internet showed that my case was no exception and thousands of people (over 4000 bad reviews on google checkout) suffered from late refunds, non-delivery and even credit card fraud. More can be found on details on http://simplyelectronicsnot.webs.com/ .
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man10
January 14, 2011
documents to be submitted
I make an order of a video camera Panasonic HDC-SD600 (500 euro). The money have been debited from my credit card the same day. After two days they ask me to send some documents for the order to proceed (a copy of the credit card i use and a bill). If they would like these documents they must have asked them before take the money and not after. So i canceled the order because my bank said not to send them. They refund my account in a week. Also when you try to send a mail, it comes back immediately a generated message, which inform you that you will have an answer in one day.
So i think that the service is poor, but at least they refund my money. I wouln't recommend
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kingkongkaya
September 15, 2009
tried to take money without shipping
The company took the money from my card promptly and stated that the would send a camera within a week, then I recieved an email that, they needed to confirm my details via, a utility bill and a pictured driving license. This caused suspicion as I felt they would be able to obtain credit, details, identity, anything. I rang and asked why they needed this. The operator claimed it was to protect against fraud. I said you have already taken the money. The operator kept repeting the same line, I'm sorry I cant help you. Refered me to another department. Long wait times. No information. I asked to speak to a manager, refused to let me talk to one, said they were out to lunch. Refused to give any names. Said "I'm sorry I can't provide you with that information" I asked why? same response over and over to any question posed. No goods supplied, threatened them with police, trading standards. Had to lie and say a police investigation was underway. I could hear staff whispering to each other. Eventually I got a refund. I had to cancel my cards, to avoid any other transactions. Very suspect behaviour. Many reviews on the internet of stolen funds, no goods sent. If I wasn't in a field where I was able to panic them I would have lost a substantial amout of cash. This is a definate fradulent company. I suspect they either provide substandard goods, keep people holding on until they cut their losses or more worringly are directly involved in, theft, identity fraud. Very worring. With the amount of personal identification they ask you to provide one could find themselves in real trouble. I was very lucky. I see others were far less fortunate. Something needs to be done
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