I attempted to purchase a EOS 1D camera from this company in Jan 2-1- for £2200. After a long decision making process I ordered the camera and the money went out of my account on 26th. I received an email to say my order was on hold and that they needed further proof on identity, copies of my card, utility bill and optional to help would be driving license and passport. My bank advised me to not to enter into any further transactions. I cancelled the order and then took another month before getting my money back after I had engaged Trading standards to work on my behalf. I have research many forums and sites to find very similar and other horror stories. Several said after using this company their accounts received very odd transactions. Nothing though is written up on this company so others can find the truth about them. Just what are they doing? Are they just unprofessional? incompetent? or what? They use fulfillment companies, money-bookers and mailboxes etc to do all the doggy work, so they avoid any direct customer contact. There refund system at times appears to be slow or even non existence.

On March 15th 2011 I ordered a Tokina 50-135mm F/2.8 AT-X 535 (Nikon mount) From SimplyElectronics.net and two day later I received this Email

"Dear Customer,

We have generated a support ticket to help us track your inquiry. Your
ticket code is LTK145030. Please use this ticket in any further
communication relating to this matter.

Greetings from SimplyElectronics.

Upon packing your order, we had discovered that our shipment of
Tokina 50-135mm F/2.8 AT-X 535 (Nikon mount) was damaged, and therefore
had to be returned.

Unfortunately, the replacements are not expected to arrive within any short period of time.

We apologise for any inconveniences caused, however in this
unfortunate event, we would like to ask if there are any other similarly
priced products listed on our site that may be suitable as a
replacement? Should the price be slightly higher, we can perhaps waive
this as a gesture of goodwill (please note we can only do this usually
for minor differences).

Likewise, if the price is lower, we can have this reimbursed to your account.

Kindly let us know by reply and we will do our best to expedite this for you. Otherwise, kindly advise on how we should proceed.

Looking forward to your response, thank you.

Kind Regards,

Tobias

Customer Service Executive"

My Email Reply was:
From:REVOLVER6PHOTOGRAPHY .

Subject:
Re: REFERENCE: (LTK145030)

Hello, At this Point I would like you to credit back my credit card and cancel my order.Thank you so much Robert Nelson

P.S.Please let me know when you have do so and thanks again.

After this Email it has started off a series of Emails Stating over and over again that they are sorry and that I should receive my refund within 24 to 48 hours.Now I wouldn't be here filing a complaint if they had lived up tho there word.I have continued to Call and Email SimplyElectronics.net to no avail.I have also filled a report to the BBB, The State District Attorney as well as Google.

Where we are at now, I have again called and Emailed SimplyElectronics.net and Emailed them for the 13th time still with no real help or resolution to my Refund/Issue with them.

I purchased a Mobile Phone on the internet at the beginning of October (2010) from Simply Electronics. Suspicious of the old-looking packaging, I immediately asked for and was eventually given a return address, to which I returned it unopened on 13 October (2010). I sent it recorded delivery, and the Post Office records show that it arrived on 15 October (2010). I completed their RMA form and returned it with the item. Indeed I have complied with everything they requested (except that I refused their invitation to open the phone's packaging).

Despite numerous emails to Simply Electronics since 15 October the company have not refunded the money I paid for the phone. I tried to talk to them on their customer care line, who said there was no way of talking to their Returns Department: I could only email them.

I suspect they intend never to refund my money but will indefinitely put off their commitment to refund me with endless standard acknowledgment emails.

What can I do in these circumstances?

Returns address:

Simply Electronics Ltd
The Innovation Centre
St Cross Business Park
Monks Brook
Newport
Isle of Wight
PO30 5WB