Rude Customer Service at the check in at Airport Express, Central, Hong Kong

I felt maybe I was over reacting but I've had a lot of time to get over it, couldn't so here I am just letting someone know what happened.

I went to the Central, check in at the airport express. My husband was taking the 8:05 flight to Singapore. When we approached the counter there was no eye contact with the woman at the desk. She just sat poker faced reading whatever on her computer and asked us to put the luggage on the belt and just sat there. It took a while which is no big deal. I asked her a question, this is while one of her colleagues were taking care of the status and still no eye contact, mumbled the answer, had to ask her twice to actually hear her.

This is not a big deal in itself, majority of us expect nothing amazing from people working with the airlines, the shocking bit was when she greeted the next customer with the loudest most cheerful good morning, after having no response to my husband's thank you.

Since the queue was for coach, I would be forced to say color of our skin would be the only difference between us and the next guy.

The next time I will definitely record any such incident and put it up on youtube.