Two days ago, Me & my boyfriend went back from my hometown to Singapore (We are working in Singapore), my weary turned into rage when I was approaching the Singapore Immigration that was occupied by a rude inconsiderate officer. My bad because I didn't notice his name. I was given a white card by one of the flight attendant (usually I don't need to fill up this card since I have the working ic card), he said the Singapore Immigration will asked for this card, so I just filled up the card & assuming that maybe it's a new rule. Then as usual, when I was on the immigration officer's table, I passed my passport along with the ic card, & white card inside, then he was rudely returned back my white card with some unnecessary high tone in his voice. After he scanned my ic card & about to returned my passport, he slated me with rude stare & voice tone that it wasn't my first journey to Singapore so it's intolerable if I still pass him the white card. Then while he was holding & showing my ic card, he quiped me like I don't have a clue what the ic card purpose in immigration. After I received back my passport along with the cards, I approached my boyfriend that already finished with his immigration process (since he is a resident, he doesn't need to face the immigration officers, & allowed to use the immigration scanned device) & told him that I need to file a complaint letter regarding this matter. Then he approached the rude officer & told him to apologize to me, the officer couldn't accept the shame so he attacked both of us with some stupid reasons, I slated back to him & told him to lower down his tone. Suddenly another rude officer come & took my passport & directed me to his desk, honestly I didn't know what he was doing with my passport, he was typing to his computer, & then scolded me with the reason that the immigration officers have a lot of jobs so don't expect them to flip the passport & pass back the cards (even my 5 years old nephew can do this, what a lame reason). And I heard more than one similar case happened, it can really spoiled this country's image. I hope the related authority can do something to solve this matter.

I was visted Singapore with my boy friend on 7th August 2009. My good mood had been spoil when I approaching immigration. The officers there work very slow and their attitude are bad enough to spoil Singapore image.

There was a westerner family queing infront of me, they were approaching the officer all together in the same time. When it was my turn, I was intend to approach the officer together with my boyfriend as what we usually do when visit other countries. However, the officer only want to attend one person in one time and asked me :"you are adult, right?" which make me feel insulting. When she saw the location which I was going to stay, she as me to write down the full address instead of location name as this is not hotel (I was staying with my relative). Again, I felt surprise, are they expection all the visitors memorize their relative's full address when visiting them? I was intend to call my relative who was waiting outside airport, but eventually the officer just asked me for my handphone number instead of full address. I wonder why she didn't say earlier when she found out that is not full address.

My boyfried was approaching another officer, he step infront the officer before the officer call for "next". However, the officer scold him :"you should come here only when I call you!" Just because the officer is chatting with her colleague. Most funny thing is, the officer who my boyfriend approached was not asking for full address of the place we staying.

I can't see any customer service here. How can an officer insult a visitor and giving different treatment to different races? How can an immigration officer chatting while working especially during the long que and scolding visitor for stepping infront of her before she call? How can the officers having different standard of checking the card of enter to the country?

I can say immigration is the first party which contact by foreign visitor. Their bad attitude to visitor will spoil the country's image. I hope Singapore government can do something for improvement.