i signed contract for 2MBPS speed broadband mobile internet.. for 2 years..but i only got less than 100kbps.. i can't even watch a 2 minute news video due to buffering... this is the worst internet i have..
i call customer services about 4 months already but they don't have a solid solution for my internet
complaint.. likewise there coverage team is all words... can't solve internet speed in my area at commonwealth
always less than 100kbps...shame to singtel broadband mobile coverage team...

Mio TV offered to give a LCD TV when you subscribe for 2 years. I signed up in Oct but I have yet to receive it on March 24. I have called them every month to get an update. They claimed they sent the voucher but never arrive. 6 months I have waited. I bought a tv in the meantime and perhaps that free tv will arrive before this tv breaks down. Why can't they deliver the tv when they install my MIO TV? That would certainly be sending me a bundle of joy. Before I can settle this issue, they sent me data roaming charges when I was not traveling on those dates. I talked to the customer officer regarding my tv issue and he said I have to be transferred to another department. Which means another around of waiting for someone to answer and hopefully the line doesn't get cut off. Repeat my name and NRIC number for another 3 rounds after having to key in my phone number upon request of their phone system. Their ideal is to make you give up on having someone to call, just pay the extras? All the time spent on Singtel and the frustration is insane. I worked in Shanghai for 4 years and China Mobile who is serving billion of people is much more efficient. I am ashamed here.

Hi,
I had terminated the 2 years BOM contract in Dec 2010. A CSO called to confirm my billing address to be sent to HG. Weeks passed but no bill sent. It was only around 1130pm on 6 Feb that I received a call from an occupant staying in Choa Chu Kang that my bill was sent over to his house, adressing to me. Prior to that I had made 3 seperate attempts to inform Singtel to send all bills to correct address (in the system) and not to CCK (This comprised of 1 personal trip to Singtel shop @ Taka B1 & 2 different calls where the CSOs gave full assurance that all bills to be sent to correct address more than 6 months ago).
Hence, I made a call to Singtel at 1134pm on 6 Feb & a CSO, SHANKAR was assigned to help. During the call, he was extremely rude, loud, intimidating & made several attempts to challenge me. Firstly, SHAKAR put me on hold for 20mins & simply reverted that the billing dept was closed and did not know what to help. I was very positive that billing department would not operate on Sunday and especially at 1134pm & SHAKAR would not need 20mins to advise me. This had been perceived as his way to stall time & pacify since it was close to his knock time & SHAKAR kept emphasizing that his duty would be over by 12am & the quickest turnaraound time would be 10am on 7 Feb. Secondly I requested for his duty mgr and SHANKAR told me off that I was UNCOOPERATIVE. His mgr, VARUM was advised to be engaged & I was supposed to end the call since VARUM ended his duty at 12am sharp too. SHANKAR even further challenged that I could go to Comcentre if I wanted to the next day. Lastly, when I requested SHAKAR to arrange a response by 9am on 7 Feb, he commented that the response time was too short and it would be dependable on the morning team to handle and there might not be an answer to my issue. SHANKAR told me off that I need not tell him what to expect as he knew better on how Singtel would operate.
I have been deeply affected & shocked to receive such negative service from SHANKAR, representing Singtel. If he understood my frustrations, SHAKAR would't have been so negative especially where there was breach of confidentiality as my letters had been sent to strangers by Singtel & had been read by the strangers. This is a serious security breach of customer's personal & billing data to strangers without my rightful consent. And Singtel CSO was just treating the seriousness with a pinch of salt & seemed more concerned to knock off promptly for the day with his duty mamager. With such service, the level of responsibility and compliance from Singtel shook me rudely & left me in an "awe". I apprehend that there is limitation on what SHAKAR could help, however he is still representing Singtel and would still need to uphold its reputation by not labelling this particular customer as unreasonable or uncooperative in the presence of the customer. I hope Singtel would work on a better process on the CSO selection & would resolve the breach of confidentiality issue before more letters to be sent to different strangers.

Thanks,
Disappointed user of Singtel

Upon signing up a mobile plan or re-contract plan by SingTel, I was registered for 3 SMS subscription services (Reuters Asia News, Straits Times Spore News, Inspirational Voice) without my knowledge. I was charged $0.09 for each service. It was made especially hard for anyone to cancel the subscription as the only way is to contact a person on the technical helpline. By right, it should be in the menu for cancelling value-added services. This kind of behavior is unreasonable and unethical, and it is not the first time that SingTel has screwed the consumer over. Rest assure that I will never pay for any SingTel services again.

The long history of poor services started last Christmas when my mobile phone line was terminated on Christmas eve (2009) when I just started to subscribe for a new 3G iTwo Plus for 2 years with 10GB data plan. During that time, I even got my whole family to re-new their contracts (4 person), upgrade my broadband, phoneline, and even got Mio TV (Mio Plan with 30% disc for 4 person tagged to my phone line). All these signing up process was really quick, and the service during sign-up was excellent service I have to say.

Then came the wrong calculations of the bill. I was subsequently given only 20% discounts for a few months before I get to know it (I trusted Singtel, so I didn't see the bill till April 2010). However, I was wrong. I found out that I was only given 20%, and called it. The process of calling in was irritating as I have to wait for a long time 20-30 mins at office hours. When I got through to a Singtel Helpdesk staff, I told them the whole story. Then I was told I called in the wrong department, and will proceed to transfer me to the appropriate billing department. Then another wait of 15-20 mins came along. Finally, the Billing dept staff picked up the phone, and I have to spend time to tell the whole issue all over again. The solution is clear, he assured me Singtel will not commit the same mistake again, and will give me 1 month of free subscription.

The whole issue explained above happened 3 times. I did not even receive any free subscription from Singtel, and when I call in to ask about this, the staff merely say I have to prove it. How do I prove when everything was done over the phone? Ok, forget about this issue, I just hope singtel will stop making mistakes, and then give me extra 'work' all the time to call in, and nothing gets solved.

In Oct 2010, I got shocked when I saw my billing. I was charged for $299 data plan cap when I have already subscribed for the $20 per month 10GB for 2 years. I have to call in, endure the same process as above, and check why was I billed this amount. Singtel explains that I was billed wrongly. They explained that they thought my subscription was only for 1 year. This time, they do not offer any free subscription as compensation, but only waive off my data plan charges for the month. I was clearly upset that only a waiver of $20. I just want to have an error free bill for in my 2 years of contract.

In the next month, I got to know my bill was overcharged too. I gets so frustrated, and I decided not to call in anymore, but write through the email to Singtel. No solution was given, and the attitude was poor.

Singtel makes it so easy for people to sign up, but makes it difficult to call in to check for errors or to find solution. At this point, I hope to severe all ties with Singtel including my Mio Home plan (I also had Mio TV issues many times during the World Cup), but my contract left until Oct 2011.

It will be great if there is a clause for consumers to get released from the contract when Telcos are not fulfilling the contract terms. Signing-up is easy, but to get good after-sales service is difficult. My monthly bills are at least $100 and I travel extensively to overseas leading to high bills of about $500-600.

I hope Singtel can contact me soon to give me a resolution.
My request is simple, get my error billing solved as soon as possible, and no mistakes in my billing for the rest of my contract.