I placed an order on this website, and when it still said my order was still processing after ten business days (the website boasts that it sends out all orders in three business days) I sent an e-mail to customer service asking what the delay was and stressed that I needed the shoes for an event the next month. They were quick to get back to me and told me my order should be shipping soon, if not the next day. Two weeks later the order still hadn't shipped, so I sent an e-mail explaining that there was no way the shoes would get to me in time for my event and that I would like to cancel the order and be refunded my money. No reply. After eight days, I sent another e-mail and once again received no reply. Sinister Soles updates their Facebook page very frequently and refers their potential customers to their customer service e-mail, so there is no doubt in my mind that I have been snubbed by this company. It is now a month later and my order still reads "processing", so I am currently involving them in a paypal dispute. I warn anyone against ordering from this site, unless you want to be lied to by their terrible customer service reps.