The customer service at Sirius sucks. Although i have had little trouble over my 2 yr subscription, this mornings 1 1/2 hr call (so far) is a nightmare.
- sirius site opens ok, player wont launch however
-called rep who promtly told me to reboot (what a crock)
-on hold 15min
-asked for a supervisor
-on hold 20 min, then Laura in billing dept picks up my call...huh? wtf?
-called back, got Rafeal..how lucky am i?
-told the server is slow do to customer line quality upgrades, how come the first guy didn't know that? (it was probably the same guy anyway)
-asked again for a supervisor on hold again forever, been 25 minutes already.
-ACD on hold timer just keeps getting reset by someone..another 15 min
-called back main help line ..another 15min or more, i've lost track..now i'm just waiting.
-got Judith this time, how lucky am i? i finally get Frances the supervisor, who promptly apologizes and gives me a $3.00 credit. It has now been over 2 hrs

-the people chiming in who say theres no customer service issue at Sirius need to stop playing on the adult sites, and go back to "my space"

I HAVE BEEN A LONG TIME CUSTOMER OF SIRRIUS since the beginning AND I made the change because I didnt want to loose listning to Howard Stern Show. I have had nothing but problems since the beginning with there billing. They are constantly charging my card. I never signed up for automatic card payment but they continue to charge my account just about every 20 days. Over billing me and i bought another sirrius sattelite unit it was very static nothing but static not a clear signal took it back got anotherone static deck also had another subscription stopped the other account cancelled that one they never shut that one off i was billed for 2 recievers for 3 or 4 months till i finally realized that i was still paying for 2 recivers they gave me a credit for 2 months for over billing me for 4 months .called sirrius after being on vacation for a week realized my account i cant acess it called sirrius the want to charge me $17.00 and $12.95 for a restart called the carribians billing to get my sirrius restarted then the customer svc james not very friendly to women asked to speak to the man of the house asked does that offed you what kind of a customer svc is that the account is in my wifes name not mine james of sirrius customer svc said we are now being sent to collections i signed no contract with sirrius i owe them nothing i pay month to month on my credit card any attorney want to take this one on.as far as iam concerned ive been overbilled at sirrius, customer service is a joke they dont listen, all i know is be carefull when buying a service like sirrius sattelite, ive been a customer of sirrius since 2003 i will no longer be a customer of sirrius .

Well, to start off, I bought myself a Starmate-3 radio for Christmas , for $60, because Sirius had this advertisement on the packaging of the radio for their new "Convenient Pay-As-You-Go Plan". I figured this was great for somebody like myself because I don't have a credit card, nor can I get one. So I took the unit home, installed everything in my vehicle, and phoned Sirius to activate it, and they told me that even for this new plan you still need a credit card or a prepaid card. I searched high and low for about 2 weeks until I finally found a Sirius Prepaid card at Walmart hiding in a little display nowhere near electronics. So I spent the $50 for the prepaid card and I rushed right home to phone Sirius thinking that I could finally enjoy my new radio. What a disappointment that became in a real hurry. They told me that I can only apply the prepaid card to an existing account, which, of course, they NEED A CREDIT CARD FOR!! "Convenient Pay-As-You-Go Plan" ???? I really really beg to differ. So I sent them an email stating the situation about my useless new radio and my equally useless prepaid card that I can't return, and obviously will never use. Wonder what their reply will be? I haven't received one yet, but I have great expectations that it will be about as helpful as their subscription staff I spoke to on the phone. They really should screen people and train them before they put them at a desk answering the phone, but thats a whole other complaint issue for this company. I'll update this post if or when I get a reply from Sirius to let other consumers know about it before it becomes their problem too. Oh yeah, I almost forgot, buyer beware that the Stratus model of satellite radio DOES NOT come with a remote control as indicated on the packaging. I returned 2 of them to the store before opening a box for a Starmate-3 prior to purchasing it just to make sure it actually came with one. The store manager and myself checked several of the boxes for the Stratus and not one of them had a remote in it. Yet another false advertisement by Sirius. Follows suite I suppose, they do it continually, even with their "Advertisement free" policy that they stress so loudly. I listen to Sirius at work all the time and yes they do advertise, whether they admit it or not, and of discussion because we all know it. Thats ok, we can forgive them, because lets face it, it's way better than listening to the local AM dial thats packed with nonstop ads!