I have tried via email to get Sirius Radio to stop emailing me advertisements about one thing or another. I have called at least 5 times and complained yet I still get emailed about this and that. You would thing they could get something so simple fixed but they cannot. Finally I cancelled and am waiting on refund. Hoping I actually get it unlike many bad stories I have read on the internet.
If you don't want cinstant emails from this company I suggest you not get hooked up with them.

I received several emails from Sirius that they couldn’t bill my credit card because it was expired. I didn’t have an auto-renewal on the account and when I purchased the service, I paid for 3 years. Two years into the service they are saying they need to bill me to renew it, which was what the auto-renewal bill was for. I repeat I did not have an auto-renewal on the plan, I never agree to those terms.

Since I paid for three years and they were billing me at the two year mark I decided to cancel my service since I don’t want to work with such a disreputable company. I called them to make sure they understood to cancel my service. The representative I got barely understood English but I tried to explain I wanted to cancel my service. Instead he insisted that he would give me 5 months for some price, I told him I had no interest in continuing the service. After quite an ordeal I thought he understood what I was saying. This was Feb 15th.

On March 19, after receiving several emails saying they were still trying to charge my credit card, I called them back to see why they haven’t canceled my service. I waited 20 minute for a representative to answer. They said they were trying to bill me for the service and did I want to cancel the service. By this time I didn’t even own the vehicle anymore and told them so. After the conversation they asked me what I wanted to do. Again trying to explain I didn’t have the vehicle (and I wanted to active a new vehicle) and cancelled the service back in Feb they still were asking what I wanted to do. I couldn’t seem to get it across to the representative (again didn’t understand English) that I didn’t want the service, was not going to pay for the service on that vehicle and I didn’t own the vehicle anymore. The representative then asked if I wanted to speak to a supervisor to cancel my service and I told them I definitely wanted to speak to them.

The supervisor got on the phone (after a 10 minute wait) and asked what they could do for me. I went through the whole scenario again and she asked me what I wanted to do. So I went through the whole thing again and still never seemed to get it across to her (she did not understand English any better than the others). The supervisor finally said let me transfer you to a supervisor to cancel your service and put me back on hold without even trying to understand what I was trying to say and that I wanted to activate a different vehicle. I waited on hold for another 20 minutes with no answer I finally hung up.

I still don’t have resolution on the ordeal. I was actually calling to activate my new car as well as figure out what was going on with the vehicle that I no longer owned, but ended up with no resolution on the issue and no service on the new car.

From my perspective Sirius is the worst ran company and the worst customer service I have ever had the unfortunate dealings with. Even trying to give them business they weren’t able to understand what I was asking for or trying to explain.

Sirius may have decent music selection, but their customer service is beyond horrible.

They have you on hold on average of 40 minutes with horrendous elevator music.

When someone finally answered my call, I asked if they were short staffed. She said "No. A 40 to 60 minute wait time is acceptable to them".

At this time I have been on hold for 57 minutes and 43 seconds...waiting to speak to a customer service rep. I started with the intent of changing my ESN number because another radio broke after one year of limited use. At this point, if someone does ever answer the phone I will be canceling this horrible abuse of my time and money. Never again.

I had an annual subscription to Sirius spanning from March 09 to Feb 10. On February 6th, 2010 I called Sirius to cancel my subscription, which they sucessfully did. However, they also charged me an early termination fee of $75 because the phone clerk didn't put the correct cancellation effective date. During this time I switched my cable provider and internet carrier to AT&T. I didn't receive any further notices until I was notified by EOS CCA (a collection agency) that Sirius had turned my unpaid account over to them and I now owed $80. I have tried to call Sirius, they said even though it was their error, they cannot do anything and I have to deal with the collection agency. I have tried for over three hours (on hold) to contact someone at the collection agency that can correct this, to no avail. This is what you have to look forward to with your dealings with Sirius. I thought maybe an e-mail to their customer service department that explained all of the situation, with the details, that they could correct their error without further wasted time being necessary on my part. Their reply back was the same "don't bother us, we don't want to deal with it, you aren't a customer" response that their phone center gave me. How can a company expect to stay in business treating people this way? Completely inexcusable.