Sirius Radio
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Category: Services
Contact Information United States
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Sirius Radio Reviews
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Ellen
April 6, 2010
Terrible service
I bought a new vehicle in Colorado and I live in Kansas. The new vehicle came with a Sirius radio component. I called this company at the above phone number 4 times to see if the previous owner still had an account and/or if I could start up an account in my name. The first 3 times I called, I couldn't hear the rep with all the loud noise in the background. The rep obviously couldn't hear me either as they kept saying things that I had not even said myself. The 4th call, I requested a manager and got "Adam" if that was his real name. When I attempted again to share the problems I'd been having and ask the questions I needed to ask, there was such terrible loud noise in the background, I once again couldn't hear. Finally, I asked if the call center I was connected to was in the United States and was told no, it was in Cairo, Eqypt. This is terrible service. Adam too started stating things to me that I had not even said. Sirius Radio, what is wrong with you?
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Richard Yale
March 3, 2010
Billing Errors
I have just gotten off the phone with Sirius Radio for the SIXTH time to address their billing errors. I bought two cars the same day, both of which came with one year "Free" Sirius radio. When my 1st year was up, I received two separate bills, each for full price. I called Sirius and asked why they did not bill both together, since I took delivery on both, the exact same day. They told me I was correct and that the "second" radio would be 1/2 price. I finally got a corrected bill, paid it in full and thought I would be ok for another year. Since then, Sirius has split the radios, THREE times, took off the GPS traffic feature on one of the units and changed my due date three times. I have called each time to get the incorrect billing corrected and just get a run-around! After two calls in the past two weeks, TWO supervisors later, I have been given three different due dates, received a corrected invoice/statement which is back dated two weeks ago, stating that it is past due, with an orange notice in huge letters saying I am past due and my service is about to be discontinued. I called again today and was told to ignore the "past due" comment and the orange notice, as their billing dept., made so many errors. The invoice says I am due Feb 18th, that was over two weeks ago. The Sirius "automated customer service line" says I am due on 4/02, and the Customer Svc., Rep and the Supvr tell me I am due on 3/18... They keep telling me that each time I call it changes my due date... .The ONLY reason I call these morons is to attempt to correct their bogus bills and arbitrary due dates. When I do so, they take the day I call and make that the anniversary date for my subscription. I have just made a complaint to our State Attorney General's Office, Consumer Complaints Division and hope to get this straightened out once and for all. They employ idiots in Cust. Svc., who when called, begin to out-shout you, insist that "their records say" and leave you no option but to ask for a Supervisor, who is about as useless as the whole process. My advice to EVERYONE is to steer clear of Sirius, they send out bogus bills, shut off notices that they tell you to ignore because they are sent in error, and then change your renewal dates at random... .I have read many other complaints about their billling. It seems to me that a class-action is about the only thing that will get anyones attention at this ridiculous excuse for an entertainment company. Even the Supervisors are full of attitude and lack training!!! BEWARE. Would like to hear from anyone else who shares similar problems with these people...
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rondaobrn
February 18, 2010
Billing
Do not get started with Sirius Radio, they will bill your account automatically without your consent and then when you request a refund for something you did not purchase they will only refund a portion to you. This is stealing and if anyone knows a way to remedy this problem please let me know. Customer service was rude even after the 28 minute wait for each department. This company is not recommended!!
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Disappointed Sirius Subscriber
January 6, 2010
Billing & Sunday Calls
Sirius offered a promotional deal to try the radio services for a few months. We received a low rate the first year then our credit card was charged $169.61 as a recurring charge. I NEVER agreed to that plan. I spent 30 minutes on the phone trying to get the service cancelled. I will be surprised if I get credited the first time. I also purchased another car but refused the radio service. I received calls during the evenings quite late and on Sundays trying to talk me into a subscription. Seriously, after about the 6th Sunday of calling I got really angry and told them they better not EVER call me or bother me for any reason. I cannot believe these terrible business practices are allowed. I will never subscribe again and I will go out of my way to discourage others from using the Sirius Radio Company.
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ILIKELAWSUITS
November 12, 2009
Sirius deceptive billing practices
Cancelled my subscription over 5 months ago. Was given a confirmation number of the cancellation. Two months passed, and then received bills from Sirius for service. Sent back each bill with the confirmation of the cancellation in June. Recieved more bills. Called Sirius in November; discussed with Customer Service, no resolution. Spoke with "Adam", a major dick, uh, I meant supervisor, and he proceeded to tell me that I had signed up for another three months in June, not cancelled. Huh?!!! I asked him why did my documentation show a confirmation number with the date of cancellation? He proceeded to tell me that they did not give confirmation numbers, even thought the rep. I just spoke to before him took the confirmation number for cancellation, put it into the system, and then told me that I had cancelled October 24th. What?! Are these guys even speaking the same language?!!! Hey Sirius, at least train your employees to lie with consistency and get their lies straight before they talk to the consumer. STAY AWAY FROM SIRIUS RADIO. FOR ALL THOSE WITH COMPLAINTS AGAINST SIRIUS- TAKE YOUR CONCERNS TO THE CONSUMER DIVISION OF YOUR STATE AND FILE A FORMAL COMPLAINT- THIS CAN BE DONE EASILY AND QUICKLY ONLINE. THE STATE WILL FOLLOW UP, UNLIKE THE CORPORATE IDIOTS AT SIRIUS. THIS WOULD BE WITH YOUR STATE ATTORNEY GENERAL'S OFFICE OR THE SECRETARY OF STATE FOR YOUR STATE. SIRIUS IS SETTING THEMSELVES UP FOR A CLASS ACTION LAWSUIT. ALSO FILE A COMPLAINT WITH THE FEDERAL AUTHORITIES ONLINE- AGAIN, EASY TO DO AND YOUR COMPLAINT WILL BE DOCUMENTED IN THE FEDERAL DATABASE.
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lolaone
October 9, 2009
not what I wanted
My husband purchased Sirius radio for me 3 years ago. In the beginning I loved it however, NOW the radio stations have these irriating "radio personalities".. talking while songs are beginning OR giving their "take" on the songs they are going to play! WTF!!! I wanted Sirius because there were no bull shit 'disc jockeys' yacking in my ear. I'm tired of it, and even though I love Howard Stern his show is nothing but re hashing old conversation..from YEARS AGO (I listened to him since 1983) Plus Howard Stern show is slowly becoming a love fest.
I just purchased an I-Pod and when December comes along I'll be stopping my Sirius sub. - times are tough and Sirius is not worth it - there is NOTHING Unique about it ANYMORE.
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Jidna
September 24, 2009
Unauthorized charges
I ordered Sirius radio told operator i only had $19.00 on debit card said thats ok will waive activation and only take 12.95 . They took $29.00 and overdrew my account and bounced two cheques for a grand total of $70.00 and will not correct mistake.
They ruined my chance of getting visa on my debit cause when they checked this mess THAT I HAD THEY DECLINED ME THEY PASS ME ALL AROUND AND THEN I GET CONVENIENTLY DISCONNECTED.
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[email protected]
August 31, 2009
billing-subscription cancellation
As with all new Honda purchases I received 3 free months of Sirius Radio when I purchased my new Honda vehicle . I renewed the Sirius for 1 month (by check...thank goodness as I have read of numerous credit card charges continuing). I then called and cancelled. But a bill was sent charging me for extended service after I had cancelled. I have received calls every day for weeks after the cancellation from Sirius advising the service was to be turned off. I called customer service and advised again that the service should be cancelled immediately. I next received a billing from a collection agency. I called them as well and they are a typical collection agency that is only there to get the money. I can not allow my credit to be ruined by this lousy $49...but it infuriates me that they are scamming everyone as they have scammed me. I made many good faith efforts to contact them only to have them advise they have no record of my phone calls. When contacting them by email the response has been that they could not locate my account...when I had provided them (customer service agent Nehru-no last name) with all the account numbers. I pdf'd the billing and then never heard back from them. This has to be illegal and appears to be occurring to many many folk judging from all the complaints I have read online. I surely hope this kind of bad business practice can be stopped.
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Frances Wallens
August 10, 2009
BILLING
On 8/3/09 I called to cancel my Sirius service on a radio I purchased from Radio Shack and I was told it was done . I then said I wanted to pay for the next 6 mo. service on the other radio and was told it would be $78.58 and gave her my debt card number. On 8/10/09 they drafted $156.83 from my account??? When I called Sirius to get the matter figured out I talked to three different people, gave them each my name, account number, verified my address and phone number with each of them and spent most of the next hour on hold. After all this time I finally get to speak to someone who is getting it straightened out but now I am told I will not get a credit for the difference of $78.25 but $62.41. When I asked why the difference they told me some bull about fees and I had to pay for the service to todays date since the person I talked to on 8/3 did not put any notes in the file. After talking to "Emma" a supervisor I got nowhere and decided after 1 hour and 15 minutes it was time to cut my losses and hung up. Since Sirius is the only "game" in town what choice do we consumers have but to sit on hold an continue to waste our time when we have a problem. I think their idea of "customer service" is "If we leave them on hold long enoug they will hange up" . I work customer service all day for a very large insurance company and if I put someone on hold for that long a time I have no doubt that I would not have a job the next day. Who is looking out for the consumer in situations as this???
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Tim
July 29, 2009
Horrendous service
I just bought a new car w/ XM Radio & wanted to transfer my Sirius service. I am now on the line for the 3rd time because they keep disconnecting me. My 2nd call was to the Phillipines and then transferred to a US rep.
You can't transfer service from Sirius to XM. It appears you can't cancel service on-line (& least not if you seek a refund for unused time) & they don't even want to take the order over the phone.
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