I purchased a Sirius Radio for home.When setting up the account on the phone, I gave them my credit card for 3 payments and an activation fee. I specifically indicated on there "recorded" conversation, that I would not be responsible for any further charges and did not want any other services. I paid for 2 years in advance, of which I have not used a year. I received a call a week ago needing an updated credit card number in order to continue the prepaid service. Come to find out, they were charging me 299.00 a month for auto radio services which I do not have. They cancelled these charges, supposedly, from January 09- May 09. The charges for the three months in 2008 will not be refunded, eventhough I did not authorize the service or have the equipment. They will not even issue credit for the unauthorized payments. Now I am receiving emails stating that the prepaid service will be discontinued in 48 hours if I do not provide an updated credit card number. They misused the initial credit card number; Fortunately, it expired at the beginning of the year and now they are going to disconnect a pre-paid service because I won't trust them with another creidt card number.

First, let me define what, in my opinion, constitutes unethical behavior. My opinion is advertising specific attributes of a product and refusing to deliver that attribute.

I never got a chance to "enjoy" the programming. I checked out their website and wanted the "a la carte" programming for $6.99 per month. I bought the Starmate 5 (more radio than I needed/wanted) as the website said it supported "a la carte" packages as well as did the box the radio came in (I bought directly from Sirius). After receiving it I went on line to set up an account and activate it. When I came to the package options all the 'a la carte' programming was greyed out saying my radio did not support 'a la carte'. There were no monthly pay programs, the only two that were available were the full packages for a one year period.

I contacted Customer Service to try and ascertain the problem. After 8 reps and 1 1/2 hours on the phone the issue never go resolved. Two reps acknowledged this radio supported 'a la carte'. Every rep "hung up"--sending me to another rep who asked all the same information as previously--name, address, radio SID number, etc. I was completely disconnected once. One rep tried to "upsell" me to a life time plan. After getting all the info, one rep put me on hold and when he came back had no idea who he was talking to and asked for all the same info again. One rep said he didn't want to take the call and sent me some department who had no involvement in activation. Each time I spoke to a rep I told them that all I wanted was "a la carte" on a monthly plan; that's when they "hung up". Finally, one rep's supervisor told her to tell me to send the radio back, and transferred me to the returns department who gave me an RMA. Yeah, customer service sucked big time!!! The left hand doesn't know what the right hand is doing and none seem to be conversant with the product (they all said my radio didn't support 'a la carte'.

I agree with all the complaints filed here, and am rather surprised at the handful of positive comments. I'll not deal with Sirius again and will be recommending to anyone considering the service not to buy it.