I have been using XM Radio for about 2 1/2 years now and love the service but be forewarned about their billing practices. A few months ago I called them about the monthly jump from $14.95 to $17.24. They initially told me that it was a weighted amount and can fluctuate up and down. I had no idea what the were talking about and said fine...as long as it settles down to the $14.95 per month again...no

It stuck at $17.24 and I called them. Finally they said that it's a royalty music fee that they passed on to consumers. I said fine and decided to downgrade my service to just a music only subscription for $12.87. After reviewing my bank records, they charged me $12.87 but never credited me the $17.24 they charged the previous day. (Fraudulant)

After the inconvenience of calling them back and being on hold for 15 min, I told them the issue. They didn't seem surprised and was more a matter of fact about it. They told me that they would "credit" my account for the $17.24, but I caught on quick and said Noooo, I want you to refund the initial fee to my bank account and not the XM account.

Be very careful in dealing with these guys. I know they were in bankruptcy for some time and now their tactics to pump their bottom line seem to be more and more desperate.

Read their cancellation policy carefully before trying to send an email or letter to terminate service. I'm still a customer, but I had to say something about it. Why does such a large company use shister style tactics... which only kills customer service and eventually customers.