I had the misfortune of buying a house through these guys. If you say that you are dissatisfied with their service they send you argumentative emails saying that they "take offence" to your comments and that you don't have the right to tell people not to use them!
Every telephone conversation takes an hour longer than it should to get to the point, they don't listen to basic requests and have zero interest in actually providing the customer service that their website promises.
Run far, far away from any home that is being sold by them!