I am writing to complain guest relations employees in the Six Flags GREAT ADVENTURE THEME PARK who worked on Sunday, August 8th 2010 at 2:00pm. I went to the guest relations to inquire about a discrepancy concerning tickets I purchased online. On the Six Flags website, I purchased tickets for both the Great Adventure theme park and the Wild Safari park, paying an additional $40 for my whole family. However, I was confused about transportation between the two parks. Upon calling your 1-800 number, I was told by a representative that a shuttle bus in Great Adventure would take us to the Wild Safari. Today, my family and I went to the park; upon reaching the Wild Safari shuttle site, we were told that our tickets were invalid for this bus, and that we would have to use our own car. This was NOT explained to us upon calling the day before. The employee advised us to go to guest relations and speak to one of them. I reached the booth and began explaining my situation to guest relations representative. She refused to listen or help me in any way, and responded "There is nothing we can do" in a rude and condescending manner. I became very agitated with this extremely inappropriate response from a CUSTOMER RELATIONS employee and asked to speak to the manager. The manger, who was equally unhelpful, told me that I would need to use my car, despite my several attempts to explain that I was misinformed via the phone. He refused to acknowledge that the problem was misguidance on Six Flags' part, and would not refund me my money or allow me to use the shuttle bus that they had without having to pay another $40.00. I ripped up my ticket and handed it on the counter. The first guest relations representative came from behind him and slammed the communication window shut in my face. I was absolutely outraged, and tapped on the window repeatedly, asking for her name. In response, she lowered the blinds so that I could not see her. Thankfully, my husband saw her name, enabling me to write this report. After this whole fiasco, a security woman appeared behind me and told me that I would have to be escorted out of the park. I did not use any profanity. I did not confront or threaten any employees, making this dramatic notion completely unnecessary. I felt like I was being subjugated for merely attempting to remedy an issue. Your customer service employees made absolutely no effort to assist me in any way, were extremely rude and inappropriate, and threw me out of the park for absolutely no valid reason; I felt like I was being disposed of because they did not want to deal with me. I will never, ever, return to Six flags park again, and I will try to coummincate this information so other customers would not get ripped off. I am absolutely offended and enraged by this blatant disrespect and lack of courtesy.

Whenever i go to sixflags, i recieve a RAP pass for a disabiloity i have, i am a teenager and after being given a wating time, i will come back and be told to wait, but i will watch adult RAP pass holders get on a ride numerous times before me, i have had to remind workers time and time againg that i am waiting and my time was over 10 minutes ago before they finally agree to sit me in the back and wont even listen to my complaint. I love six flags but there customer service is horribe, at least at the one in gurnee mills illionois.